Technical Support Order Selector

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Dominic James 510-***-****

*******.*.*******@*****.***

www.linkedin.com/in/dominic-james11

NETWORK & SYSTEM ADMINSTRATOR

Highly skilled engineer specializing in both network and system administration; experienced in maintaining, troubleshooting, and configuring enterprise-level networks, providing technical support and solutions with quick and efficient turn-around

Proven ability to improve system up time and system resiliency, based on single-handedly solving over 250 unique 3rd and 4th tier trouble tickets,

Able to clearly understand problems and provide solutions through the use of troubleshooting, critical thinking, and communication, with the ability to decipher complex networking problems and put them into easily understandable presentations for target audiences

Extremely organized and highly skilled in deploying and implementing resources that are budget dependent and critical to company operations CORE STRENGTHS TECHNICAL SKILLS

Assemble, Configure & Troubleshoot

Hardware & Software issues on Windows

Servers, with Linux Platform awareness

Network Mapping, Network Issue

Debugging & Network Traffic Analysis

Strong Leadership and Communication

Skills

Strategic Planning & Operations

Technical Support & Assistance

Quality Testing & Assurance

Product Enhancement & Optimization

Reporting & Documentation

Diverse and Adaptable Skills

Strong problem solving, critical thinking

and troubleshooting

Network & System Configuration and

Administration (All Windows Platforms) &

Cisco Enterprise Switching, Routing and

VLANs

OSI and TCP/IP Protocol Stack

Layer 3 Routing Protocols (OSPF, RIP,

EIGRP) & Cisco IOS Operating System

Transparent Bridging & Layer 2 Protocols

(Spanning Tree, VTP)

Internet Technologies (DHCP, DNS, SMTP,

Active Directory, Group Policy)

Security Technology Configuration

(Network security, Firewalls, VPNs)

Microsoft Office, Project & Visio, Packet

Tracer, Wire Shark Proficiency

Secure Data Recovery, Backup, & Restore

Virtualization / Cloud Computing

Acuitus Advanced Information Technology Program July 2019 – August 2020 Acuitus, in concert with DARPA – the nation’s premiere research organization – the US Navy and Army, the Gates Foundation and Stanford, spent ten years developing a program to quickly transform entry-level military personnel into highly competent, senior-level ITs. The program builds around a thousand hours of immersion, where each participant is expected to solve hundreds of very hard designs, configuration and troubleshooting problems quickly and on their own, but where each participant also has a dedicated, exceptional, expert IT mentor/tutor. The results in the military have been stunning – graduates quickly rise to the top of their commands. I was part of the 2019 civilian- program launch. It was a unique, powerful, transformational experience, preparing me to immediately take on some of the hardest challenges in the IT field. A+ Certification Recertified December 2023

Network+ Certification Re -Cert Expected December 2024 Security+ Certification Re -Cert Expected December 2024 EDUCATION & PROFESSIONAL DEVELOPMENT

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CAREER HISTORY

Acuitus Inc., Sunnyvale, CA July 2019 – August 2020 Network & System Administrator

Single-handedly solved over 250 3rd and 4th tier trouble tickets from the Department of Defense, US and International companies. Gained over 1000 hours of hands-on experience, designing, building and troubleshooting enterprise-class Windows and Linux servers and Cisco networks. Well versed in the concepts underlying the technology across most facets of IT, with confidence to tackle both problems that are understood as well as new technologies as they arise.

Collected information to analyze and evaluate existing systems; research, plan, install, configure, and troubleshoot systems as well as hardware and software interfaces

Configured, monitored and administered Domain Controllers, Active Directory, File and Exchange servers, DHCP and DNS for

Windows Server 2003/2008/2012 and 2016 platforms

Configured multiple complex networks according to best practices

Actively communicated all configurations, troubleshooting, and maintenance in organized logs American Chung Nam, Oakland, CA May 2018 - July 2019 Quality Control Inspector

• Prepared written, oral, and graphic excel reports summarizing requirements and regulations. Documented quantity, quality, type, weight, test result data, and value of materials or products to maintain shipping, receiving and production records and files

• Tracked delivery progress of shipments and chain custody documentation for shipping Tesla Motors Inc., Fremont, CA Febuary 2020 - Febuary 2021 Quality Inspector

• Directed the tracking of defects, test results, or other regularly reported quality control data.

• Monitored development of new products to help identify possible problems for mass production.

• Analyzed quality control test results and provided feedback and interpretations to production management or staff.

Abbott-Vascular, Menlo Park, CA

IQA / Sr. Quality Inspector March 2023 - June 2023

• Inspects incoming commodities and sub-assemblies for conformance to applicable drawings and specifications.

• Parts for inspection include mechanical, chemical, printed material and potential biohazards components.

• The Inspector should be proficient with the use of a coordinate measuring machine and have experience with interpretation of GD&T drawings. 3

UPS, Oakland, CA

Loader / Unloader Sept 2023 - January 2024

• Operate industrial, loaders, conveyors and equipment to transfer materials from transportation vehicles and loading docks

• Perform general warehouse activities, such as opening containers and crates, filling warehouse orders, assisting in taking inventory, and weighing and checking materials.

• Inspects incoming commodities and sub-assemblies for conformance to standards Lettieri & Co, Brisbane, CA

IT Support / Warehouse Clerk August 2023 - June 2024

• Checking inventory records to determine availability of requested merchandise.

• Verifing order information for correctness, checking it against previously obtained information as necessary.

• Preparing orders, ensuring they are complete and accurate, and picking and packing customer orders

• Processing invoices and entering purchase order data into the inventory control system

• Assisting the warehouse manager with day-to-day functions, and performing other duties as assigned

Contact this candidate