Customer Service Call Center

Auve’ Campbell

Call Center Agent/Hospitality

Contact

678-***-****

*************@*****.***

Dunwoody, Ga

Objective

Caring and friendly experienced customer service worker with 10+ years in different hospitality industries. Seeking to leverage my experience with a call center and or hospitality job to deliver exceptional customer services.

Education

Gwinnett Technical 2018-2020

Key Skills

Data Entry

Organization Skills

Time Management

Communication

Problem-solving

Experience

September 2021 to February 2023

Customer Care Representative

• Provided excellent customer service while helping setup drivers setup their coyote app

-Handled 90+ inbound and outbound call during high volume hours

-Data Entry

-Tracked outbound calls for coyote logistics during peak seasons

-Excel in communication skills focused on understanding customer needs and developing resolutions

-Problem solving during conflicted situations

-Assisting and communicating with other employees with problem solving

-Achieve monthly goals by 95% and above for metrics with calls and data entry

-Train and development

-Providing splendid phone etiquette

July 2023 to October 2023

Loan Processor

-Handled 90+ inbound and outbound calls on a dialer

-Learned and adapted to becoming a sale-mans on getting customer to take loans

-Originating 8-12 payday loans a day

-Provided same day funding

-Data entry

-Keyed in updated applications with correct customer information

-Followed computer prompt and keep customer hold time to 2 minutes

-Provided exceptional customer service with being in a work place

-Phone etiquette

-Provide customer with correct repayment plan and loan package information

-Give green light to eligible clients and build relationships with customers

December 2023 to present

Lead Server

-Greeting resident with a warm smile and present menus

-Serve 30-40 people during a high breakfast rush by myself

-Placing and running food orders to residents

-Make suggestions based on their preferences

-Keep tables clean at all times

-Arrange tables setting for breakfast and lunch

-Problem solving during rush hours

-Keeping a clean and safe work environment

-Managing and delegating different task to other co works

-Creating and assisting with food truck ordering

-Guiding and Assisting residents as they enter and leave the dining room

-Expediting

-Train and develop new hires

-Recommend new menu items for residents

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