Customer Service Team Member
Resume:
JILLIAN KEITHLY
Hudson, FL *****
****************@*****.***
• Providing excellent customer service skills by listening and communicating the needs of the customer, empathy and professionalism. Teak player who is capable of handling challenges during stressful situations and proactively delegates tasks to other employees. Work Experience
Server/Cashier
Louis Pappas Fresh Greek-Tampa, FL
September 2023 to December 2023
• Provided excellent customer service by anticipating needs and responding promptly to requests.
• Processed payments and completed transactions accurately within the POS system.
• Answered phones for take out and catering orders.
• Greeting guests, taking and delivery orders, checking food, clearing tables, maintaining the dining area, handling payments and providing feedback.
Team Member/Cashier
Dunkin' Donuts-Trinity-FL
October 2022 to December 2022
• Greets and serves guests by inputting orders into POS system, prepares and packages food, and finishes transactions accurately.
• Maintains sanitation and safety standards in the work area per company protocol and OSHA guidelines.
• Closing of POS system (til count), with accurate recording of cash amount on banking deposit slip Medication Aide/Resident Aide
Atria Senior Living-Hudson, FL
January 2019 to September 2019
• Instructed residents, with excellent communication skills, the importance of proper technique while administering their medications.
• Answered patient call signals, signal lights or bells to determine patient needs.
• Observed and examined patients to detect symptoms that required medical attention, such as bruises, open wounds, and blood in urine.
• Removed discontinued or outdated drugs from medication carts inventory.
• Assisted in ADL's, transferred residents to all meals and activities. Clinical Coordinator
AGS Healthcare Specialists-Tampa, FL
February 2016 to August 2016
• Facilitated communication between patient, family, physician, nurse or any other healthcare professionals
• Managed daily activities within the office including the scheduling of all appointments and the managing of workflow.
• Maintained accurate and up-to-date demographic information, including any changes if the insurance information, (DNR form present and signed by physician.)
• Ordered all diagnostic and laboratory studies prescribed by provider. Any abnormal findings are then reported to provider.
Customer Service Associate/Cashier
The Gap-Citrus Park, FL
August 2015 to May 2016
• Giving detailed explanations of services or product.
• Delivereda conistent customer experience by providing efficient and timely resolutions.
• Receiving orders, calculating charges and processing payments.
• Participitated in incentive programs from credit card application approvals a from qualifying customers.
• Utilized effective time management skills to handle multiple calls in a fast paced environment. Licensed Practical Nurse/Director of Nursing
Magnolia Manor Assisted Living Facility-Lutz, FL
May 2012 to March 2014
• Utilized excellent communication and interpersonal skills to develop strong relationships with patient and patients family.
• Responded promptly to emergency situations utilizing critical thinking skills to make sound clinical decisions based on assessment findings.
• Obtained and recorded vital signs, including weight if on dialysis or strict I&O.
• Supervised staff members to ensure quality care was provided to all patients.
• Recorded essential information about patient issues and communicated to physician. Pediatric Licensed Practical Nurse
Maxim Home Healthcare-Tampa, FL
May 2009 to August 2010
• Performed physical assessments, administered medications and treatments to pediatric patients in accordance with physicians orders.
• Reported any change in the patient condition to physician, promptly.
• Assembled and used equipment, such as catheters, tracheotomy tubes, oxygen supplies and PEG tube feeding line with correct formula and rate.
• Recorded food and fluid intake and output.
• Applied proper lifting techniques and mobility aids to support safe movement for mobility-inhibited patients.
• Checked skin integrity frequently throughout shift while repositioning to prevent skin ulcers. Licensed Practical Nurse
Memorial Hospital of Tampa-Tampa, FL
September 2008 to August 2009
• Monitored patient conditions throughout shift; reported any changes in condition promptly to medical staff.
• Collaborated with physicians and other healthcare professionals to deliver quality care.
• Dispensed scheduled medication to patient, including any PRN medications.
• Provided direct patient care such as wound dressing changes, administering medications and IV therapy.
• Monitored skin integrity, with frequent repositioning of patient to prevent skin ulcers. Education
Associate in in Licensed Practical Nursing
Erwin Technical Center
December 2005 to December 2005
Skills
• Communication skills
• English
• Microsoft Outlook
• Time Management
• Computer Literacy
• Computer skills
• Interpersonal Skills
• Multitasking Abilities
• Epic
• Medical office experience
• Health information management
• Strong Work Ethic
• Organizational skills
• Microsoft Excel
• Customer service
• Cash Handling
• Data entry
• Exceptional Customer Service
Certifications and Licenses
ServSafe
LPN
Driver's License
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