Customer Service North America
Resume:
ALAN RENSHAW
* ******** ****** 204-***-****
Winnipeg Manitoba R2C4V8 ************@*****.***
SUMMARY
A Logistics professional with experience in wholesale distribution, third party Logistics and warehousing. A broad knowledge of supplier management and the geographical areas of Canada and the United States. Proven ability to achieve complex objectives through continuous improvement techniques.
EXPERIENCE
Tandet Logistics 2017- 2024
Dispatcher
Load planning, dispatching a fleet of liquid and dry bulk pneumatic trailers thru out North America, planning Local, Regional and Long haul loads, maintaining pickup and delivery schedules and appointments for all Drivers where needed. Direct contact with suppliers and plants to fulfill and distribute to their needs and time constraints.
Optimized equipment management, developing / implementing measurable operation procedures and performance values.
Developed strategies to increase customer service and reduce overall expenditures.
Provided guidance, coaching and discipline when driver performance was in question
Experience with TMW dispatch programs including order entry.
Experience with Isaac and e manifest transport programs.
Familiar with CN rail transload procedures at CN Cargoflo.
JADE TRANSPORT LTD. 2015- 2017
Dispatcher
Part of a team dispatching a fleet of 90 trucks and 150 liquid bulk trailers thru out North America maintaining pickup and delivery schedules and appointments for all drivers where needed. Direct contact with suppliers and plants to fulfill and distribute product to their needs and time constraints.
Optimized equipment management, developing / implementing measurable operation procedures and performance values.
Developed strategies to increase customer service and reduce overall expenditures.
Provided guidance, coaching and discipline when driver performance was in question.
Experienced in Axon dispatch software.
Experienced in Border Connect software and procedures.
BREWERS DISTRIBUTOR LTD., Winnipeg, MB 2009 - 2015
Logistics Coordinator
Directed a team of 24 drivers in a unionized setting with a fleet of 16 trucks. Deployed all inventories in Winnipeg equaling 2000 to 2600 hecto liters daily. Led staffing, productivity, quality and overall departmental performance. Managed vender and shareholder relations as well as multiple projects. Maintained communication flow by conducting daily pre- shift meetings with drivers and attending operation meetings daily with Supervisors and Management.
Optimized equipment management, developing / implementing measurable operation procedures and performance values.
Developed strategies to minimize overtime while increasing customer service and reducing overall expenditures.
Identified opportunities, based on volume and frequency, for freight reduction. This allowed BDL to close on statutory holidays and venders still receiving the product they needed without disrupting service.
Attained full bonus payout for accomplishments in 2013 and 2014.
ALLIED SYSTEMS CANADA, Winnipeg, MB 2003 - 2009
Operations Supervisor
Directed a team of 10 drivers in a unionized setting with a fleet of 5 trucks. Deployed all inventories in Winnipeg equaling millions of dollars of freight daily. Led staffing, productivity, quality and overall departmental performance. Managed vender and automakers’ relations.
Optimized equipment usage and developed / implemented operational procedures and performance measures.
Developed strategies to minimize stock overflow resulting in reduction of overall expenditures.
Provided guidance, coaching and discipline when driver performance was in question.
Setup and maintained a customer service line with other distribution terminals across Canada to ensure the timely delivery of product.
WESMAC INC, Winnipeg, MB
2002 - 2003
Counter Sales
Developed client relations through phone sales and counter sales. Purchased product through vendors/suppliers at lowest possible price point. Shipped and received product as needed.
Developed a solid client base through phone and counter sales.
Promoted to field sales within first 10 months
SCHWAN’S USA LTD, Milwaukee, WI
1999 - 2001
Route Manager
Developed client relations through the marketing of Schwan’s products. Led the re-development of route systems by exceeding productivity, quality and overall performance. Managed the client base with care and respect bringing them back in line with the Schwan’s philosophy.
Refurbished a 10-day route system with a client base of 1250 clients, bringing it back to a profitable margin.
Optimized route management, implementing performance measures based on accountability.
Entered the Bonus program for achieved sales and became part of Schwan’s Mentor Program, training other Sales associates.
SHWAN’S CANADA LTD. Thunder Bay, Ontario 1997 – 1999
Route Manager,
Developed client relations through the marketing of Schwan’s products; led the development of route systems by exceeding productivity, quality and overall performance. Managed the client base through care and respect.
Developed a profitable route system producing $300,000+ sales in first year.
Developed sales techniques increasing profit margin.
Optimized route management, implementing performance measures based on accountability. Entered the top tier bonus program in first year.
BOURKE’S DRUG STORES, Thunder Bay, Ontario
1995 - 1997
Store Manager
Directed a team of 6 employees, responsible for staffing, productivity, quality and overall store appearance and performance.
Enhanced store appearance and shopping environment by re-fitting and merchandising the retail part of the store.
Maintained a positive profit margin.
COMPANY SPONSORED SEMINARS
Workplace Violence and Harassment
How to Deal with Difficult People
WHIMIS
Certified First Aid St Johns Ambulance
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