Customer Service Data Entry

Angela Rosa

***** * ****** *** ***** Park, Illinois 60087

**************@*****.*** 224-***-****

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PROFESSIONAL STATEMENT

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I am an Administrative Support Professional with experience in fast paced environments demanding strong organizational, technical, and interpersonal skills. I am trustworthy, ethical, discrete, and committed to superior customer service. I can learn quickly and communicate effectively. I am highly self-motivated and committed to pursuing a long-term career in professional care for others.

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QUALIFICATIONS

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Call Center in and outbound

Multi-line phone systems

Remote work environment

Office Management

Accounts Payable/Receivable

Bookkeeping

Computer Operations

Customer Service Relations

Dispatch Operator

Telephone Reception

Office Equipment Operation

Problem Solving

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SKILLS

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Salesforce

EPS

SAP

ADP Payroll software

Workday

QuickBooks

Microsoft Office/Suite

Remote Desktop Software

Cro Dispatch Software

Sms Scale Software

Trucks Scale Software

Windows Operating System

Typing

Word Processing

Data Entry

Invoicing

Filing

Data Archiving

PROFESSIONAL EXPERIENCE

Fresenius Medical Care

Customer Service Representative

Lake Bluff, IL/Remote

February 2022-March 2024 (Contract)

Maintaining daily office tasks and upkeep. Answer phone lines with approximately 32-105 calls a day, fill prescriptions over the phone or through email, order entry, data entry, assist customers with concerns, issues, and questions, problem solve, schedule deliveries, address delivery concerns and issues with distribution, customers, and management, outbound follow up calls to maintain customer satisfactory.

TKG Environmental Services LLC

Office Manager

Waukegan, IL

July 2017 - April 2020

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Maintaining daily office tasks and upkeep. Answering phones. Dispatching Roll Off and Street Sweeper truck drivers. Reception. Payroll. Bookkeeping. Accounts receivable/ payable. Invoicing. Filing. Data Entry. Working closely with employees keeping track of their daily operations and job tasks. Onboarding employees.

.Wauk-N-Whiskey

General Manager

Waukegan, IL

April 2014 - February 2017

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Payroll. Inventory. Hire and terminate staff. Customer service. Accounts receivable/ payable. Event Planning. Data Entry. Supply orders. Overseeing day to day operations of the establishment.

.Tredegar Film Products

Office Manager-Accounts Receivable/Payable

Lake Zurich, IL

January 2009 - April 2016

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Accounts receivable/payable. Monthly account reports. Processing confidential financial documents. General payroll. Processing client applications for Human Resources. Reception. Answering multi-line telephones. Faxing. Heavy filing. Maintaining Temp assignment records.

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