Human Resources Administrative Support

Vicki O’banion

** ******* ******* *******, ** ***23 716-***-**** ******@*******.***

Professional Experience

Department of Veterans Affairs, Buffalo,NY

Human Resources - ER/LR-Benefits August 2022-Present

Duties, Accomplishments and Related Skills:

Assists employees who need guidance on accessing, navigating, or uploading documents to USA Jobs.

Processes and tracks release of information and verification of employment and salary requests

Writes minutes for staff meetings held virtually or at the site.

Performs eOPF document uploads and searches.

Codes awards in HR SMART (SAA,SAP,QSI,CASH, REFERRAL)

Mass codes performance awards from the PowerBI

The incumbent provides administrative support by responding to questions, complaints, problems or situations, and providing explanations of HR policy in Employee and Labor Relations.

Based on instruction, conducts fact-finding investigations; researches laws, policies, regulations, and reference materials or guidance in order to assist in problem resolution.

Reviews and prepares correspondence, responds to customers, and provides a variety of general information, as appropriate.

Answers basic benefits and leave-related inquiries.

Codes awards/mass awards in HR Smart

Assists HR specialist with the on boarding of new employees to include arranging for drug testing examinations (based on the occupation), ensuring completion of all appropriate benefits forms, and ensuring appropriate union contracts are provided.

Explains pay rates, pay periods, within grade increases, annual and sick leave accrual, etc. in order to familiarize employees new to the federal government with certain HR terminologies and practices.

Assists specialists by maintaining automated databases in order to track information and extract data used to

generate documents, records, and reports.

Reviews and prepares correspondence and provide a variety of information as appropriate.

Other duties, as assigned

Attends health and benefits fairs

Provides detailed documentation and/or prepares responses to inquiries concerning any aspect of the recruitment referral process or program.

Maintains full documented files and prepares required reports.

University of Buffalo, Buffalo, NY June 2007-December 2023

Research technician/Clinical Instructor, Department of Pharmacy Practice-Compounding Lab

Responsible for Course and Academic Administration including direct instructional support to faculty teaching in large, undergraduate and graduate courses

Utilize Blackboard course management systems in the preparation of exams and course evaluation

Support technology through online exams, online course evaluations, and audience response systems

Schedule syllabi, handouts, exams, grading, and course evaluations

Foster an environment conducive to the academic, social, and personal development of students

Provide remedial and developmental assistance according to student needs

Keep records of student attendance, behavior, and provide weekly assessment of student progress

Participate in required training, workshops, and meetings

Prioritize written and verbal requests from university faculty and external contacts

Assist in gathering research for projects and develop presentation materials from data provided

Compile information to create reports and spreadsheets and assist in the preparation of technical reports

Manage planning and delivery of events and preparing meeting materials

Conduct supply inventories and purchase laboratory and office supply materials

Process Accounts Payable and invoicing in support of vendor purchasing

Organize and assist in the preparation of grants and contracts for funding applications, oversee staff and the writing process, prepare and manage budgets for grant and contract proposals

Prepare correspondence, manage incoming and outgoing electronic communication, maintain chronological files, reports, minutes, and official records for the department

Prepare confidential reports for staff, faculty committees, and venture companies

Department of Veterans Affairs, Buffalo, NY October 2007 – April 2018

Medical Support Assistant, part time weekends and evenings

Responsible for the admission and discharge of patients, record information and log patient data into EMR

Respond to phone inquiries and relay messages regarding patient care

Verify accuracy and completeness of patient information and monitor patient flow in the facilitation of transfers to and from the VA hospital and other facilities

Liaison to nursing staff, patients, and internal/eternal customers within the medical center

Scheduled appointments and consults, verified provider orders, and monitored inpatient and outpatient activity

Verified demographics and insurance information determining patient’s eligibility, co-pays, and preauthorization’s for specific coverage

Education & Credentials

Pace University, New York, NY

Bachelors of Science Degree in Business, Minor in Chemistry

May 1992

Maryville University, St. Louis, MO

Masters-Healthcare Administration

May 2024

PTCB-Certified Pharmacy Technician, 2002

New York State Registered Pharmacy Technician-2020

Technical Proficiencies

Microsoft Office: Word, Excel, PowerPoint, Access, Outlook, Oracle, EMR

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