Customer Service Vehicle Operator

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F RENCELLA W ILLIAMS

G LENDALE, AZ *****

Phone : 314-***-**** (Primary) Email: ***************@*****.*** Skilled transportation operator with 17+ years’ experience in the transportation service field. LICENSURE AND CERTIFICATIONS

Customer Service Professional Certificate

EDUCATION

South Suburban College GED, 2003

Received General Education Development Degree South Holland, IL WORK EXPERIENCE

ACI Valley Metro Rail June 2018 – Present

Light Rail Vehicle Operator Phoenix, AZ

Supports a 24 hour/7 day a week operation by operating, moving and driving LRV's; works overtime when required and may be called back to work due to emergency situations; Operates vehicles through to the wash bays and yard facilities; Operates the manual track switching mechanisms to switch tracks; Performs switching, make-up, and the break-up of vehicles by coupling or uncoupling;

Performs yard set-up duties for pull out operations at the main storage locations; Aids the Inspector with routine duties such as light checks, brake light inspections, sensor checks, and identifies simple problems;

Completes required logs and reports in a legible and timely manner; Complies with safety policies and procedures; attends safety training and participates in on-going training; practices safe work processes and contributes to the creation and maintenance of a safe environment for self and others;

Assists in storing vehicles as needed;

Assists in cross-training others demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively. Bi-State Development Agency March 2004 – June 2018 Light Rail Vehicle Operator St. Louis, MO

Conducted self in an appropriate manner, uses sound judgment at all times, works safely on the job, respects co-workers and assures the quality of services to all customers both internal and external. Operated LRV in strict compliance with rules and procedures pertaining to operations. Reported all unusual occurrences including and follows all traffic, safety, emergency standard rules operating procedure.

Performed visual inspection of trains before beginning service in addition to an end of service inspection Operated manually all track switches and other wayside equipment. Operated test trains as required for acceptance of equipment and all other tests required which specify the need for train operations.

Used radio communication equipment in accordance with Light Rail Rules and Standard Operating Procedures. Provided customer service information in a courteous manner. Provided accessibility for wheelchair and other ADA passengers to board and de-board in a safe courteous manner. Completed accident and incident reports accurately at the end of scheduled shift. Bi-State Development Agency March 2000 – March 2004 Full-Time Bus Operator St. Louis, MO

Drove the bus and various passengers over specified routes to local or distant points according to a specified time schedule.

Operated the bus skillfully and safely, answered questions regarding service routes, fares, points of interest, etc. 2

F RENCELLA W ILLIAMS

G LENDALE, AZ 85301

Phone : 314-***-**** (Primary) Email: ***************@*****.*** Maintained good relations with the general public, announced stops, directed and controlled passengers (if needed) Read time schedules, street signs, traffic signs, head signs, bus passes, and instructions. Followed written and oral instructions, operated head sign, operated wheelchair lift and hand radio, and secured passenger wheelchairs.

Inspected the bus before every trip, wrote accident reports, issued transfers, memorized routes, and fare structure, made mental mathematical calculations, verified amount of fare entered into farebox recorded passenger data, and reported vehicular delays and/or accidents.

RELEVANT SKILLS

Operating LRV's and other vehicles and equipment in a safe and effective manner; Performing routine day assignments;

Understanding and following oral and written instructions; Prioritizing, organizing and follows through on a variety of work tasks; Staying alert and aware of the surrounding operating environment at all times; Judging distances and paying close attention to detail; Operating clean vehicle equipment;

Communicating effectively in oral and written form.

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