Business Analyst Risk Management

Resume of Beverly Costello ******************@*****.*** 571-***-**** Page 1 of 6

BEVERLY COSTELLO

******************@*****.***

www.linkedin.com/in/beverly-costello

757-***-****

PROFESSIONAL WORK EXPERIENCE

Risk Management Specialist, Freddie Mac-Operations & Technology, 2006 – 2009 Summary: Risk Assessment & Mitigation/Resolution, Controls/Compliance, Business Continuity Planning

Provide risk management oversight by proactively identifying operational risks, developing recommendations to mitigate or eliminate risks and work with the business area and other division/external staff to implement recommendations.

Perform operational risk impact reviews of new products and compliance monitoring of departmental procedures. Adequately document, report and monitor non-compliance or irregularities to ensure timely resolution of compliance violations.

Assess and validate departmental procedures to ensure proper controls are included and that they reflect actual operations.

Established and maintain department’s emergency preparedness plan. Prepared test plans and coordinated logistics of recovery exercises at BCP facility. Conducted training session and prepared departments BCP Grab n’ Go Kit to ensure 100% of department staff was fully knowledgeable of BCP roles and responsibilities.

Participated in audit review and resolved audit findings to ensure adequacy and effectiveness of departmental operations, procedures and processes. Business Analyst Sr., Freddie Mac-Operations &Technology, 2005 – 2006 Summary: Project Management (FTD Lifecycle), Controls/Compliance, Change Management

Oversee compliance and adherence to Freddie Mac Technology Delivery (FTD) and Sarbanes Oxley (SOX) controls.

Facilitate phase gate reviews. Initiate, track and monitor Single Family Transaction Accounting

(SFTA) project requests using Lotus Notes Business Change Integration (BCI) workflow tool.

Utilize ClearCase and DOORS to manage project documentation for auditability and traceability.

Track, monitor, escalate and report on project related issues and risks. Business Analyst Sr., Freddie Mac-Mortgage Funding, 2004 – 2005 Summary: Project Management, Change Management, End-user Computing (EUC) Compliance, Leadership

Assisted with the establishment, implementation and facilitation of the Mortgage Funding Change Control Board (CCB).

Provide high-level change management oversight, prioritization, risk mitigation and control compliance for all ISS-supported Mortgage Funding system enhancements, infrastructure upgrades, technical projects and implementations.

Established a workflow process for the requirements/system documentation review and approval process via an automated tool.

Oversight of department’s EUC Systems. Lead/co-managed small to medium sized technical projects, some portions of large cross-departmental projects. Resume of Beverly Costello ******************@*****.*** 571-***-**** Page 2 of 6 Business Analyst Sr., Freddie Mac-Financial Information Technology, 2003 – 2004 Summary: Policy, Compliance Oversight, Project Management, Management Reporting, Webmaster, Leadership, Supervisory and Audit

Prepared quarterly senior-level management reports of overall corporate performance such as Management’s Assessment of Risk and Control (MARC) reports, Risk and Controls Self- Assessment (RCSA) and the Corporate Scorecard.

Reported, addressed, tracked and ensured resolution of identified audit findings.

Maintained the content of the departmental website.

Developed requirements for the conversion of an MS Access inventory system to a JavaScript web-based Corporate Application Inventory (CAI) and for a web-based online EUC risk ranking justification and evaluation process.

Served as project lead in the Close Process Improvement and 2003 Close The Books projects by establishing and leading a team to identify all EUCs related to the corporate financial close and reporting processes. Developed and maintained a project plan and ensured timely completion of all project deliverables. Prepared senior management reports shared with executive management, PricewaterhouseCoopers, and Internal Audit. Addressed OFHEO findings related to EUCs and ensured Sarbanes Oxley (SOX) compliance. Reported daily project status and escalated non-mitigated critical issues to senior management. Interviewed, hired, trained, and managed consultant staffing.

Business Analyst Sr./Project Lead, Freddie Mac-ISS/Customer Implementation Services (CIS) Operations, 2001-2003

Summary: Analytical and Technical, Project Management, Process Improvement, Business Continuity/Emergency Preparedness, Webmaster/Developer, Leadership, Documentation and Management Reporting

Analyzed business needs and requirements for proposed new business products or processes and identified downstream impacts from both a business and functional systems perspective.

Prepared and maintained system documentation such as user guides, system requirements, test plans/test cases.

Served as a liaison between business unit and ISS business technology partners to ensure smooth implementations of new products and services.

Developed business and technical subject matter expertise on business application systems.

Created data, executed, and documented User Acceptance Testing to verify that changes match the requirements.

Prepared and maintained project related documentation such as project plans, project release schedules, issues and action item tracking logs, business impact assessments, statements of work (SOW) with resource needs identified, service level agreements, project support plans, and established project codes.

Communicated and coordinated implementation efforts among various business units. Resume of Beverly Costello ******************@*****.*** 571-***-**** Page 3 of 6 Business Applications Analyst, Freddie Mac-ISS/CIS Operations, 1999-2001 Summary: Analytical, Technical, Project Management, Issue Tracking and Resolution, Process Improvement, Business Continuity/Emergency Preparedness, Webmaster/Developer, Documentation, Audit, Training, Management Reporting, and Leadership

Analyzed high-level business strategy plans, scope, and requirements documentation, and other communications for newly proposed business products or processes and assessed departmental impacts from a business and functional systems perspective.

Determined support method for new products and created project scope documents, business and system requirements, and various business communications such as an inter-departmental newsletters and cross-departmental support plans.

Effectively communicated new initiative impacts, project status and milestones both internally and externally. Identified, escalated or resolved project, procedural and process issues.

Developed and maintained business processes, system documentation, service level agreements and negotiated terms with business area partners.

Ensured departmental procedures complied with corporate standards.

Established and maintain department’s emergency preparedness plan, conducted training sessions and prepared departments BCP Grab n’ Go Kit to ensure 100% of department staff was fully knowledgeable of BCP roles and responsibilities.

Participated in audit review and resolved audit findings to ensure adequacy and effectiveness of departmental operations, procedures and processes. Supervisor/Senior Logistics Specialist, Freddie Mac-ISS/CIS Operations, 1998-1999 Summary: Workflow Management, Supervisory, Analytical and Technical, System Administrator, Leadership

Monitored system performance of department’s Lotus Notes-based Customer Order Processing System (COPS) to facilitate the registration, modification, and maintenance of new and existing external customers and their users who request access to Freddie Mac products and services.

Prepared requirements as well as performed user acceptance testing for COPS and it’s system interfaces such as LP e-Registration, Policy Director, Loan Prospector Customer Database (LPCD), Central Customer Database (CCD), and Deal Pipeline Manager (DPM).

Monitored the pipeline of customer orders and ensure orders were completed within established service agreement timeframes and prepared daily volume reports.

Interviewed, trained, mentored, supervised contingency staff members. Coordinate move, realignment, and workspace planning for department’s staff. Logistics Specialist, Freddie Mac-ISS/CIS Operations, 1998 Summary: Data Entry, Analytical, Team Player, Issue Tracking and Resolution, Leadership

Provided troubleshooting support, analytically identifying and sometimes resolving root causes of customer connectivity/setup problems in a timely manner.

Efficiently and accurately processed customer order requests within established service level agreement timeframes.

Volunteered participation in the department’s Teamwork Advisory Group, a group of employees designated to develop strategic and tactical initiatives and activities for the department. Resume of Beverly Costello ******************@*****.*** 571-***-**** Page 4 of 6 ADDITIONAL KEY WORK EXPERIENCE:

Served as a Database Administrator and maintained an association’s database containing over thirty thousand users. Collected, researched, edited and proofread business narratives and listings of 330 member companies, 10 Chapters and 17 Committees in order to produce an association’s 111-paged annual report and directory. Maintained an association’s entire membership base. Monitored and maintained departmental budget. Prepared association’s external quarterly newsletter, monthly membership and chapter activity reports, and weekly press releases for the media. Coordinated local conventions and out-of-state conferences; event planning duties included preparing conference brochures and agendas, securing conference locations, arranging site logistics, and managing registration desk.

CERTIFICATION &CONTINUED PERSONAL DEVELOPMENT

Conducting Operational Risk Assessments (2008), Financial Reporting Risk &Controls Execution (2007), SOX Key Control Testing (2008/2007), Writing Effecting Risk Statements and How to Conduct Meaningful Risk Scoring (2007), Business Process Mapping (2007), Emergency Preparedness and Business Continuity

(2007), ESI Introduction to Business Analysis and How to Gather and Document User Requirements

(April and July 2006), Situational Leadership (2006), Writing and Managing Meaningful and Measurable Business Objectives (2006), Writing Business Use Case Documents (January 2006), How to Write Effective Use Cases (August 2005), Rockhurst University Continuing Education Center Certificate: The Basics of Writing Policies and Procedures (August 2004), George Washington University

(GWU) Certificates: Project Leadership, Software Risk Management (December 2002), Project Leadership, Management and Communications (October 2002), Managing Information Technology Projects (August 2002), Business Process Analysis (2001), Innovation and Design (April 2001), and Project Management for Team Members (November 2001) PERSONAL

Over two years of risk management experience, five solid years of business applications experience; and more than three years of project lifecycle management experience. Specialize in project management; business continuity planning; and implementation of systems, training, and enhancement; and streamlining of current business processes. Strive to develop business and technical subject matter expertise on business applications systems, to produce quality work either on time or ahead of schedule. Education and work experience equivalent to a bachelor degree in Business Administration or related discipline. Excellent communication skills, ability to multi-task and am highly motivated. Very analytical, detail-oriented, and customer focused. Work well independently as well as in a team environment. Recipient of various recognition awards based on ‘Team Effort’, ‘Going the Extra Mile’,

‘Stepping Up to The Plate’, ‘Owning It’, ‘Limelight Award’ and ‘Saving the Day’. Recognized and nominated at the 2001 ISS Division Awards Ceremony. Resume of Beverly Costello ******************@*****.*** 571-***-**** Page 5 of 6 VOLUNTEER WORK

National Business Manger (2013-2015) and Local Washington, DC Chapter President (2015), Vice President (2012-2014), Business Manager (2011), Latin American Motorcycle Association (Volunteer) 2011 – 2015

Summary: As a volunteer, established and oversaw the operations of LAMA Washington, DC Chapter

As one of the original founders of the Washington, DC Chapter, I grew the membership base from 5 active members to 69 and was the primary contributor to achieving it’s established official city patch.

Established a professional competitive recreational moto-tourism program.

Oversee and coordinated all chapter functions in accordance to By-Laws.

Created a professional safety education and organized riding training program for the sport of Moto-Tourism. Promoted Moto-Touring competitive sporting at local and national levels.

Generated over $12,000 fundraising revenue for chapter operations and travel expenses.

Co-lead or facilitated Monthly Meetings both local and national committee, as well as recreational events and charities.

Organize charitable events such as toy drives, food drives, fund drives and other hosted activities which gained international notoriety resulting in over $4,200 contribution to a disabled members recovery and medical expenses, $1,500 Wounded Veterans charity, local church and toy and school supply drives,

Collaborated with other local motorcycle organizations to donate financial relief for Victims of the Oklahoma Disaster, Women’s & Children’s Shelter Christmas Toy Drives, radio promotion Cancer Fundraiser for a Pennsylvania chapter member’s son.

Handled the Public Relations for the chapter which resulted in radio show interviews and a reality show opportunity.

Documented and handled disciplinary rulings when members were out of compliance.

Co-managed association’s funds and expenses with Treasurer.

Facilitated chapter elections.

Acted as a spokesperson for the chapter for all business, Government, individual organizations, and agencies. Organized membership drives, participated in Hispanic Festivals and Parades.

Hosted and coordinated International Rallies, chapter annual anniversary events, out of country/town visitors, tours of Pentagon and Washington, DC area.

From a National and local chapter perspective, conducted evaluation and investigations of reported incidents on misconduct and disciplinary ruling appeals. Established a regional committee, suggested revisions of ByLaws, managed the sales of National merchandise inventory, participated in monthly National conference calls, and assisted in the organization of the 2014 annual National Rally.

Resume of Beverly Costello ******************@*****.*** 571-***-**** Page 6 of 6 Cub Scouts/Girl Scouts of America

Cubmaster, Den Leader, Pack/Troop Leader (Volunteer) 2005 – 2009

As a volunteer, I ran Cub Scouts and Girl Scout Troop and Den Meetings.

Oversee and establish Troop curriculum and den level program planning as required by the Council.

Attend Training to obtain certifications required of adult volunteers.

Attend District Roundtable meetings and convey information to pack.

Facilitate weekly Den and Monthly Pack Meetings.

Book school facility for the Troop.

Manage Treasury Duties at troop and den level including maintain bank account for pack, oversee pack account, produce dues memo for den leaders, accept and track dues payments, deposit checks, produce checks for pack expenses, and produce treasurer’s report for Committee meetings.

Track den advancement reports for entire troop; enter data into Advancement spreadsheet.

Purchase badges and other advancement items; organize badges and deliver to Den Leaders for presentation at pack meetings and special ceremonies.

Collect and track dues and membership renewal information, and maintain pack roster; perform charter renewal for Council.

Track training status and certifications of adult leaders.

Coordinate monthly awards ceremonies, annual derby ceremonies, Summer camping trips and special outings for Troop.

Other Volunteer Work

Previously served as volunteer for the National Cherry Blossom Festival of Washington, DC.

Previous Board Member of the Hispanic Organization of Latino Americans (HOLA) and Women’s Interactive Network (WIN) for Freddie Mac.

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