Customer Service Vice President

MEGAN SEMAN 216-***-**** **********@*******.*** Fort Myers, FL

Core Strengths & Competencies

• Professional multi-tasker in high volume office

environment

• Superior organizational skills

• Excellent Time Management

• Problem solver of daily unexpected office

activities

• Exceptional attention to detail

• Exceptional customer service and

communication skills

• Flexible and adaptable to accept change and

growth within company

• Analytical skillset to solve complex office

issues (Identify, Resolve, and Produce new

process)

• Daily planning of tasks and responsibilities

with ability to pivot to solve urgent matters

• Advanced computer skills with aptitude to

learn new systems and procedures

• Conduct HR training for new employees

• Full cycle recruiting for new positions and

replacements while maintaining office duties

• Hands on experience with office machines and

equipment

• Computer skills to include Microsoft Office

(Word, Excel, PowerPoint, Outlook, and

Teams)

• Proficient with QuickBooks Desktop and QBO

• Hands on experience with office machines and

equipment

PROFESSIONAL EXPERIENCE

NDS LOGISTICS, ESTERO, FL September 2017 - Present Office/HR/Accounting Manager

Direct report to the Vice President of NDS Logistics

• Manage internal office infrastructure

o Transition paper filing system to Revver electronic paperless filing system o Monitor, maintain and order office supplies, furniture, appliances and electronics as required o Works closely with IT vendor in coordinating the ordering of IT equipment and monitoring costs o Maintain inventory of all active equipment

o Organize maintenance companies for office cleaning, office supplies and maintenance of office equipment o Coordinate mail service including opening and scanning all incoming mail and disbursement of mail to proper parties. Arranging and receiving courier services.

o Oversee guest experience including answering telephone calls and emails from customers and clients o Plans all in-house or off-site activities of the organization

• Provided day to day HR support in a high growth, non-exempt personnel environment including independent contractors o Full cycle recruiting for new positions and replacement positions when needed o Setting up and maintaining current new hire paperwork in Revver platform o Responsible for welcome letters, I-9 and W-4 forms, etc. o Train new office employees with LDS policies and procedures and established LDS HR training

• Oversee general financial operations including:

o Prepare invoices based on contracted amounts per client on a weekly basis o Confirm all route changes based on contracted amounts are processed and changed for the weekly routes o Communicate with clients when questions arise on invoices o Review Accounts Receivable monthly the outstanding A/R totals and follow up weekly if clients are behind in payment o Prepare A/R reports and provide to management

o Upload all invoices to Revver (digital automation platform)

• Manage non-exempt/independent contractor payroll o Responsible for weekly collection and review of timesheets and approve time for pay (ensuring managers sign off on timesheets) o Process weekly payroll

o Prepare weekly updated paysheets and distribute to non-exempt/independent contractors o Problem solve any payroll issue from employee

o Report errors immediately to management and keep log for accuracy o Upload all paysheet summaries and pay stubs to Revver

• Oversee general administrative operations and produce weekly reports to management o Receive and approve all new employee paperwork for accuracy o Conduct regular audits for consistent and current information for drivers o Follow up with employees 30 days prior to expiration for licenses, and driving certification o Ensure all documentation is properly filed in the employee’s file (contract, new hire paperwork, documentation on driver issues, ongoing misc. documentation)

o Maintain the original contract template and ensure timely updates to employee contract as needed per law requirements o Manage weekly meetings by preparing agendas, act as scribe, and upload meeting notes to Revver MEGAN SEMAN 216-***-**** **********@*******.*** Page 2 of 2 NDS LOGISTICS, ESTERO, FL (CONTINUED)

• Manage electronic document platform, Revver

o Primary point of contact and support for any employee’s question or issues within electronic platform o Provide additional training to any employee who needs training on system o Holds team members accountable for system usage

o Scan paper documents and upload to system to become a paperless work environment o Review NDS processes when necessary and recommend automated workflows to improve efficiency o Provide regular audits to ensure proper usage

o Review retention policies and ensure documents are purges from system as needed

• Manage monthly expense reports

o Collect and process employee expense reports on a monthly basis. o Prepare report for management showing expenses by type and other reports as requested o Upload individual reports and management reports into Revver

• Vendor Management

o Review vendor invoices and confirm accuracy and seek approval for payment o Promptly pay invoices per management approval

o Ability to review invoices and identify anomalies in invoices and ask for correction of vendor invoices o Regularly review vendor performance and ensure company is being provided cost benefit from vendor o Annually review contracts for cost savings negotiations including identifying services that are no longer relevant and cancelling services/contracts

• Maintains company-facing tools (website and employee portal) o Monitors regularly and accountable for promptly ensuring current and consistent information

• Coordinates and schedules travel arrangements for company o Utilize travel sites to find best pricing and travel arrangements that meet requirements for traveler o Book travel arrangements after seeking approval from traveler

• Highlight of tenure at LDS

o Coordinated and facilitated move to Florida from St. Louis, MO office for the LDS office in 2010 PAYTIME, NORTHFIELD, OH February 2017 – September 2017 Client Service Specialist

• Serviced over 100 clients for their payroll needs

• Recognized for accuracy and compliance within department as one of the top client services specialists

• Left Paytime to pursue new position at NDS in St. Louis, MO REVILLE WHOLESALE DISTRIBUTING, NORTHFIELD, OH January 2006 – December 2016 Family owned automobile parts distribution company

• Acted as Operations Manager and have extensive knowledge in warehouse management and logistics management

• Managed inventory of over 180,000 sku’s

• Oversaw delivery of automotive parts in 3 warehouses

• Family company was sold to a competitor and left position for Paytime EDUCATION

Cleveland Clinic School of Diagnostic Imaging; Euclid, Ohio, August 2011-August 2013

Cuyahoga Community College, Highland Heights, Ohio, 2009 – 2010 (pre-requisite courses for Cleveland Clinic program)

Kent State University, Kent, Ohio, 2007-2008 (business courses)

Continuing Education Courses while at NDS: Human Resources for Anyone with Newly Assigned HR Responsibilities; Microsoft Excel Basics, How to Manage and Organize Accounts Payable; The Indispensable Office Manager; Basic Accounting Skills for the Business Professional; Brain Bites – Time Management Part 1 and Brain Bites – Time Management Part 2

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