Social Media Customer Service

Page *

BRANDI A. BURKE-

OGLESBY

R EMOTE WORKER/MANAGER

P 404-***-**** E *****************@*****.*** A

**** **** ****** **

Powder Springs, GA 30127

OBJECTIVE

EDUCATION

Knowledgeable and dedicated customer service professional with over 15 years of experience in the customer service industry. Both solid in being a team player as well as an independent, self- motivated worker with an outgoing, positive demeanor and proven skills establishing rapport with clients. Highly motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, very energetic, and results-oriented with exemplary passion for developing relationships, cultivating happy clients and partnerships while growing businesses.

Dover High School

Dover, Delaware

High School Diploma

KEY SKILLS

• EXCELLENT VERBAL AND WRITTEN

COMMUNICATION SKILLS

• CALM AND PROFESSIONAL UNDER

PRESSURE

• STORNG TELEPHONE ETIQUETTE

• LISTENING SKILLS

• MULTI-TASKING AND TIME

MANAGEMENT

• SELF- MOTIVATED

• ADAPTABLE AND FLEXIBLE

• MOTIVATOR AND MORALE BUILDER/

BOOSTER

• DATA ANALYSIS SKILLS

• CRITICAL THINKING

• PROBLEM SOLVING ABILITIES

• TEAMWORK SKILLS

• INBOUND/OUTBOUND CALLING

• MICROSOFT OFFICE, GOOGLE DOCS

• INDEPENDENT WORKER

EXPERIENCE

June 2021-January 2024

General Manager Social Media Manager 4th Seal TV Network Remote

Planned and developed social media strategies. Created, engaged, and oversaw content posted across multiple social media platforms, analyzing data and measuring results. Making sure that the content is consistent with the company’s overall brand, monitoring and keeping up with current social media trends. Made both inbound and outbound calls creating lasting relationships and contributing to the business and its growth.

December 2021-March 2023

Production Manager Prophetic Impact Ministries

Hybrid

Kept the production of the business running smoothly. Motivated and directed employees through initial training processes. Planned and prepared schedules, estimate costs, and budgets to ensure the Page 2

company’s workflow met company standards and deadlines. Handled inbound and outbound calls scheduling appointments with the company’s Owner for further relationship building. March 2018-January 2021

Marketing Specialist Manager Partner Driven

Remote

Discovered effective marketing and promotional channels, including media platforms to be used to relay product messages to customers to ensure company success. Helped with handling inbound and outbound calls, transferring them to the appropriate department. Managed a staff of 12, assigning assignments in both the U.S. as well as oversees, evaluating their work to ensure each employee met the company standards. Recommended the status of employees to include promotions, transfers, or termination according to what was best for the company’s success. AWARDS/ACCOMPLISHMENTS

• CREATED MASSIVE COMPANY SAVINGS

VIA 3-BID AND PROCESSES.

• HELP CREATE, BRAND, AND

SUCCESSFULLY LAUNCH OVER A HALF A

DOZEN START-UP COMPANIES.

• ONE (1) YEAR OF ACCOUNTING/

BOOKKEEPING

• BROKEN COMPANY RECORDS IN SALES

• CURRENTLY VOLUNTEER WITH KINGS IN

NEED OF GUIDANCE SINCE 2020.

LEADERSHIP

Currently Volunteer with “Kings in need of Guidance” which is an association that enhances education and social economic opportunities for young men transitioning back into society after experiencing recidivism and incarceration, reducing the risk of the youth who are at risk. The goal here is to rise up together by lifting each other up, especially in the times of need.

REFERENCES

[Available upon request.]

Contact this candidate