Quality Assurance Legal Assistant

Jacqueline Ensalaco

*** ****** **** ***. ** 805-***-****

Thousand Oaks, CA 91360 ******.********@*****.***

SUMMARY OF QUALIFICATIONS

Computer and internet savvy; resourceful and proficient in Microsoft Suite

Able to quickly adapt to and champion changes in the work environment with ease

Excellent communication skills

Effectively work as a team player or independently EXPERIENCE

BANK of AMERICA 5/2019 – 8/2024

Phoenix, AZ

Treasury F&S Sr Specialist/Client Level Support 10/2022 – 8/2024 First point of contact for inquiries received from high revenue client via email or phone channel. Responsible for analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. Work with internal business partners to provide resolution to client inquiries, issues, and/or technical help utilizing the various bank systems to support requests. Research and Adjustments Representative 11/2021 – 10/2022 Offset Production Team

Primary responsibilities include loss mitigation of past due or charge off loan/credit card accounts. Determine eligibility to offset an established list of small business accounts through various bank applications. Collections and Recovery C&R Specialist 5/2019 – 11/2021 Accepts consumer inbound calls on overdrawn accounts between days 1 and 120 to determine plan of action to bring account positive through deposits or right of setoff including other account maintenance requests. BLACK, COMPEAN & HALL, LLP 8/2018 – 1/2019

6300 Canoga Avenue, #570

Woodland Hills, CA 91360

Legal Assistant, Office Administrator

Temporary Maternity Leave Replacement

Responsible for insurance coverage court filings, case billings, legal calendaring and correspondence to courts and clients. Manage accounts receivable and payable transactions through QuickBooks. AMERIHOME MORTGAGE CORP 6/2015 – 10/2017

21215 Burbank Suite 400

Woodland Hills, CA 91367

AVP, Operations Manager

Developed In-line Quality Assurance department for start-up mortgage lending company. Process Design in creating and implementation of the templates and tools used for comprehensive reviews. Hired, trained and managed QA teams in Texas and California. Provided results in monthly Executive and Manager Operations Overview meetings. BANK of AMERICA 1/2005 - 4/2015

Simi Valley, CA

Sr. Business Control Specialist/Coordinator

Quality Assurance/Government Agencies 10/2013 – 4/2015 Conducted quality assurance for documentation used for auditing purposes performed by various government agencies; FHLMC, GNMA, FNMA and OCC. Responsible for document accuracy and compliance guidelines for short sales, loan modifications and foreclosed mortgages. Each review consisted of heavy interaction with the lines of Jacqueline Ensalaco

555 Laurie Lane Apt. O4 805-***-****

Thousand Oaks, CA 91360 ******.********@*****.***

business to cure defects prior to document delivery avoiding substantial penalty fees. The findings were further monitored internally through weighted scoring and used for overall process improvement. Sr. Business Control Specialist/Coordinator

Private Investor and Rating Agency, Exam Management 2/11 - 9/13 Coordinated and facilitated the audit review process in the loan servicing operations for both onsite and offsite Private Investors, Reglators and Mortgage Insurance QA exams. Responsibities included the review of counterparties’ engagement requests and assignment to the various lines of business. Coordinated dry run meetings after engaging internal legal and subject matter experts for approval of documentation and presentations prior to the audits. Received and reviewed the counterparty’s findings document, assigned the lines of business for rebuttal and/or preparation for remediation. Developed internal website systems allowing for mass document exchange. Maintained historical database libraries. Legal Administrative Assistant

Legal Department 10/08 - 1/11

Provided administrative legal support for three executive level attorneys and paralegals in the Home Loans and Insurance Division, with emphasis on customer relations through Loan Modifications, HELOCs and HAMP programs. Acquired proficiency in department applications such as TeamConnect, Legal Precision and Document Management programs. Was responsible for executing highly confidential quarterly reports and priority delivery to Attorneys General for Regulatory Relations. Provided Notary Public services for 25 years. COUNTRYWIDE COMMERCIAL REAL ESTATE FINANCE 1/2005 - 9/2008 Calabasas, CA

Closing Coordinator

Whole Loan Sales – Securitizing

As a member of the securitization team, performed due diligence for whole loan sales and all other loan exits for Commercial Property Real Estate department with collateral totaling $16 billion and $5 billion respectively. Interfaced heavily with the underwriters, attorneys, trustees, appraisers, engineers, insurance consultants and credit researchers while orchestrating the process and delivery of collateral. Responsible for the management of loan document processing, notarizing and disbursements of funds. Oversaw the banding transition of Countrywide to Bank of America. Attended Indiana University

References available upon request

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