Customer Service Representative
Resume:
James Walker
Cleveland, OH *****
**************.**@*****.***
Seeking a position in customer service or security in warehousing or office extended skills in office duties, customer service, shipping and Receiving documents. Work Experience
Corporate Security Officer
PNC Corporate & Institutional Banking - Cleveland, OH April 2023 to Present
Patrol zones by Mobil or foot, video surveillance, guard tower entrance/exit, audits on cameras, Keys, equipment, make Identification badges for visitors, control access gates by computer. Supervisor
Signal Security - Cleveland, OH
October 2022 to November 2023
Mobile and foot patrol for Walmart stores. Duties include directing customers through the parking lot and instructing customers not to park in fire lanes, writing tickets for those who don't follow rules, in direct contact with police and fire department for emergencies. Security Guard
Guardaworld - Middleburg Heights, OH
June 2023 to October 2023
Patrol the entire building, watch cameras, open gates for employees, make i.d. for new employees, report any theft or suspicious activity to control desks
Machine operator
American Medical Technology - Brecksville, OH
February 2023 to June 2023
Operating a plastic injection molding machine making feeding tubes Storeroom Clerk
Metropolitan Hospital E- Solutions Staffing - Cleveland, OH October 2021 to October 2022
· Shipping and Receiving
· Using fed Ex, UPS, USPS software
· Operating an electric pallet jack
· Operating a gas fuel sit down tow motor
· Performing hazmat duties while using the proper PPE equipment
· Checking shipping manifest
· Providing the nurses with the equipment that they need for their patients
· Cycle counting inventory
· Load and unload trucks
Correctional Officer
The Oriana House Inc., - Cleveland, OH
June 2020 to August 2022
Instruct inmates to perform task that are delegated to them. Make sure that inmates quarters are clean and free of drugs, alcohol and tobacco. Maintain order in the quad that i am assigned. Make regular searches and pat downs on inmates returning from furlough and inmates suspected of bringing in contraband.
Customer Service Order Entry Clerk
Demag Cranes & Components Corp. - Solon, OH
February 2021 to April 2022
• Call customers and answer questions about orders and products
• Settle any unanswered questions that customers need to know
• Enter orders into SAP and Excel
• Answer emails related to customers and manufacturers
• Order office supplies
• Work from home
Shipping and Receiving Clerk
MadisonElectric. - Bedford, OH
December 2019 to September 2021
· Shipping finished product using UPS, FED X, Software
· Load trucks
· Unload trucks
· Drive tow motor, torrent truck, order picker
· Using proper PPE equipment for Hazmat material
Utility Worker
Graphic Packaging International - Solon, OH
May 2018 to December 2019
· Operate a glue machine
· Drive tow motor
· Count Inventory
· Shipping Receiving
Inventory Analyst
MR HEATER - Cleveland, OH
October 2017 to May 2018
· Count inventory
· Log inventory into categories of different parts
· Maintain an accurate count of inventory that is damaged, lost, sold, or scraped Night Warehouse Manager /Shipping and Receiving Clerk LKQ Auto Parts - Maple Heights, OH
January 2014 to October 2017
• Load and unload trucks
• Pick orders
• Arrange materials ready for shipping
• Order materials that are needed
• Cycle count inventory
• Drive tow motor, picker, and swing reach
• Use proper PPE equipment for Hazmat materials
• Use Microsoft Outlook for finding inventory
Inventory Clerk
Lottery Shop - Cleveland, OH
January 2012 to January 2014
· Count inventory and stock the shelves and coolers.
· Clean and maintain store.
· Order materials needed.
· Load and unload trucks
Warehouse Clerk
Sahana Foods - Cleveland, OH
January 2011 to January 2012
· Pick orders
· Arrange items for delivery.
· Load and unload trucks
· Rearrange freezers
· Pack spices for customers.
· Count inventory.
· Provide inventory inspection.
· Drive tow motors and electric pallet jack.
Customer Service Representative
Kirby Vacuum sales - Solon, OH
January 2010 to December 2010
• Call customers and answer questions about orders and products.
• Send emails out for estimated time of delivery for purchased products
• Order specific items for our storeroom
• Place orders into SAP and Excel spreadsheets
Laborer
Lakeland labor, - Cleveland, OH
January 2007 to December 2010
· Load and unload trucks
· Provide shipping and receiving skills.
· Material handling.
· Punch Press operator.
Machine Operator
Kelly Public Warehouse - Cleveland, OH
January 2007 to December 2008
· Operate a spot-welding machine.
· Unload and load trucks.
· Quality control.
Material Handler Color Tech, Cleveland, Ohio
2003-2007
Shipping and Receiving Clerk
TRW - Beachwood, OH
January 2000 to December 2003
· Performed same duties as listed under.
· Checked inventory records to determine availability of requested merchandise. Tow Motor Operator
Lakeland Labor - Cleveland, OH
January 1995 to December 2000
· Unload and load trucks
· Moving material from workstations to shipping area Material Handler
Apex Box Company - Cleveland, OH
January 1993 to December 1995
· Working supervisor over 25 warehouse workers.
· Make sure product was packaged right and shipped right.
· Make sure machines are running top notch.
· Check inventory and perform inspections
· Load and Unload trucks.
Shipping and Receiving Clerk
COLORTECH - Lakewood, OH
December 1989 to August 1993
· Examine contents and compare with records, such as manifests, invoices, or orders to verify accuracy of incoming or outgoing shipment.
· Prepare work orders, bills of lading, and shipping orders to route materials.
· Record shipment data, such as weight, charges, space availability, and damages and discrepancies for reporting, accounting, and recordkeeping, purposes.
· Determine shipping method for materials.
· Deliver or route materials to departments, using hand-trucks, conveyor, or sorting bins.
· Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.
· Confer and correspond with establishment representatives to rectify problems.
· Requisition and store shipping materials and supplies to maintain inventory of stock.
· Using proper PPE equipment for the safe usage of hazmat materials Education
Bachelor's degree in Business Management
University of Phoenix-Online Campus - Cleveland, OH March 2011 to June 2016
Diploma
West Technical high school - Cleveland, OH
1983 to 1986
Associate's degree
Skills
• Warehouse Supervisor Experience
• Plastics Injection Molding
• Warehouse Experience
• Order Picking
• Materials Handling
• Manufacturing
• Quality Inspection
• Facilities Maintenance
• Packaging
• Assembly
• Forklift
• Shipping & Receiving
• Pallet Jack
• Maintenance
• Lean Manufacturing
• Order Picker
• Warehouse Management
• Precision measuring instruments
• Hazmat
• Leadership
• Sales
• Data entry
• Customer service
• CNC milling machine
• Windows
• SAP
• JD Edwards
• ERP systems
• Customer support
• Payroll
• Restaurant experience
• Cooking
• Google Docs
• Conflict management
• NetSuite
• 5G
• Documentation review
• Cataloging
• Analysis skills
• Cataloging
• Warehouse management system
• Inventory control
• Communication skills
• Microsoft Excel
• Computer skills
• Filing
• Databases
• Office experience
• Public relations
• Interviewing
• Typing
• Business development
• Microsoft Word
• Microsoft Office
• Accounts receivable
• Pivot tables
• Microsoft Access
• Computer literacy
• English
• Marketing
• Math
• Phone etiquette
• Hotel experience
• Hospitality
• Data collection
• Records management
• Laboratory experience
• Janitorial experience
• Computer hardware
• Security (2 years)
• Quality Control
• Oracle
• Blueprint Reading
• Security (2 years)
• Typing
• Clerical experience
• Customer service
• Front desk
• Microsoft Access
• Data collection
• Guest services
• First aid
Certifications and Licenses
Forklift Certification
Pallet Jack Certification
Driver's License
Hoisting License
Guard Card
December 2023 to December 2024
First Aid Certification
CPR Certification
Contact this candidate