Customer Service Administrative Assistant

Jessica Burton

**** ** **** ***** ******, OK ****5 580-***-**** **********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Follow policies, procedures, and guidelines to assure consistent quality. Ability to discreetly manage large amounts of sensitive and confidential information.

Actively participate as a member of a team to move toward the completion of goals.

Manage time and prioritize duties in fast-paced, multi-task environments.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Video Communication Platforms – Zoom, Skype, and MS Teams.

Microsoft Office Applications – Word and Outlook.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information

HIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal Process

Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy

Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2022

PROFESSIONAL EXPERIENCE

Circo – Lawson, OK 12/2019 – 05/2021

General Clerk II

Informed guests about premiums and enrolled guests into programs.

Placed outbound phone calls and verified insurance.

Entered data and demographics of patients and customers.

Worked with a wide variety of patients and assisted customers with applications.

Utilized accuracy and accountability and dealt with data was sensitive and confidential.

Red Lobster – Lawson, OK 11/2015 – 05/2019

Hostess / Customer Service

Trained new hires, exhibited leadership, and led by example.

Served a major role in establishing the atmosphere for the guests.

Upsold and promoted menu items and specials.

Answered inbound phones, fielded information, and provided information.

Courteously greeted patrons and directed them to their tables, and ensured surroundings were inviting by making certain front area was clean, neat, and organized.

Managed flow of customers to ensure servers were able to provide quality customer service.

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