Service Representative Customer

NATALIE STEVENS

**** ******** ***** · 765-***-****

************@*****.***

Detail-oriented and dedicated professional with 16 years of experience in administrative roles, seeking a customer service representative. Adept at managing complex calendars, coordinating meetings, and facilitating seamless communication across departments.

EXPERIENCE

SEPTEMBER 2015 – PRESENT

EVENTS & DATABASE COORDINATOR, HEALTH & SAFETY COORDINATOR & HEAD VARSITY SOFTBALL COACH, Lafayette Catholic School SystEm

Managed executive calendars, coordinated meetings, made travel arrangements for management.

Oversaw office operations, including inventory management, supply ordering, and vendor relations.

Developed and implemented streamlined administrative processes, resulting in increased efficiency and cost savings.

Provided administrative support for special projects, including event planning and coordinating.

Assisted in the coordination and execution of various administrative tasks, including data entry, filing and document preparation.

Maintaining confidentiality and handled sensitive information with discretion.

Collaborated with team members to ensure smooth workflow and adherence to deadlines.

Daily and monthly income reconciliation with our business office accountant.

JUNE 2009 – AUGUST 2015

HEALTH INFORMATION MANAGEMENT CLERK, Francisican Health EAST

Maintains, updates, files, and retrieve medical records in accordance with procedures established by the Medical Record.

Accounts for and verifies forms/documents for researches for previous patient’s records and combines records into one unit record. Investigates incomplete/missing records; follows up with physician, nursing unit, department, etc., to complete necessary documentation/records.

Maintains confidentiality codes established by the Medical Center.

Releases confidential health information in accordance with Medical Center policies and procedures and State and Federal regulations to patients, physicians, other health care facilities, and government.

EDUCATION

2008

BACHOLER’S IN HEALTHCARE MANAGEMENT, bellevue University

3.65/4.0 GPA

SKILLS

Proficient in Microsoft Word, Excel, Outlook and PowerPoint

Proficient in PowerSchool

Proficient in EventLink

Blue Pay Payment System

First View Payment System

One Cause

School Admin

Proficient in Google Docs, Sheets, and Drive

Proficient in Calendly

Proficient in MailChimp

Bloomerang Payment System

Kindful Payment System

FACTS Payment System

Givingtools

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