Customer Service Call Center
Resume:
Renarda Jefferson
Cheraw, SC *****
*********************@***********.***
Work Experience
Claims Customer Service Advocate II, Call Center
Blue Cross Blue Shield-Florence, SC
February 2023 to Present
Answer incoming calls from providers. Answer any questions regarding veterans. Reprocess claims, adjust claims. Complete corresponding. Verify referrals for providers. Maintain a clean and safe work environment.
Call Center Associate
ResultsCx-Florida City, FL
April 2022 to February 2023
The program I’m in with ResultsCx is WellCare Medicare. I assist member with the registration process. I answer basic questions regarding WellCare Medicare. If I don’t have the answers I transfer to the correct department that can further assist. This is a remote position. PCA Personal Care Assistant
Help at Home-Hartsville, SC
April 2015 to March 2022
Helped clients with their daily routines. Helped assist with feeding if needed. Kept their area neat and tidy. Helped assist with bathing if needed. Maintained a clean and safe living environment. Front Desk Receptionist
J and J Construction-Cheraw, SC
November 2008 to April 2015
Greeted customers. Answered phones. Faxed. Filed. Scanned. Basic computer skills. Maintained a clean and safe work environment.
Cashier/Customer Service
Food Lion-Cheraw, SC
April 2000 to October 2008
Operated cash register. Greeted customers. Helped with stocking,customer service, deli. Counted large amount of money. Maintained a clean and safe work environment. Education
Diploma
Cheraw High School - Cheraw, SC
Skills
• Tax Preparation
• Cash Handling
• Customer Service
• Microsoft Office
• QuickBooks
• Manufacturing
• Technical Support
• Active Directory
• Troubleshooting
• Help Desk
• Desktop Support
• Software Troubleshooting
• Microsoft Windows
• LAN
• Microsoft Excel
• Care plans
• Data entry
• Communication skills
• Call center
• Purchasing
• Phone etiquette
• Analysis skills
• Banking
• Salesforce
• EMR systems
• Supervising experience
• Negotiation
• Negotiation
• Outpatient
• Computer skills
• Organizational skills
• Microsoft Word
Certifications and Licenses
CPR Certification
First Aid Certification
Driver's License
Assessments
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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