Customer Service Support Specialist

Shirley Epinger

Email:

CAREER SUMMARY

esults-oriented and dependable insurance administration specialist with a stro

and time-efficiency. Well-versed in written and verbal communication,

thinking, customer service, and complex issue resolution skills

terminolo

accuracy, and 01

¥, claims processing, organization,

nization. Outstanding criti

SKILLS

Customer Service

Administrative Assist

Medical Terminol

Verbal and Written Communication

Auention-to-Detail

Accuracy

Medical Insurance

Vehicle Insurance

Claims Processit

Organization

Prioritizing Workload

WORK EXPERIENCE

Dimont Insw

yee Company, [

‘TX, Haz

222 Reserve Way #3142

Irving, TX 75038

Mobile: 214-***-****

found in medical

backgi

Planning

Time-Efficiency

Leadership

Multi-Team Collaboration

Record-Keeping

Research and Investigation

Critical Analysis

Strategic Planning

Quality Control

Regulatory Compliance

Innovation

Microsoft Otfice Suite Applications

~ July 2023

rd Support Specialist, December 20}

holders

© Provided critical administrative, researching, documenting, and reporting support to external sta

© Trained and coached new department team members with an emphasis on commitment to best practices

© Developed and updated training manuals to reflect operational changes and needs

© Determined extent of damages and qualification to be filed with the hazard claim carrier including conducti

thorough research for analysis

© Collaborated with hazard insurance carriers, mortgage companies, and customers thro} ms process

© Ensured timely and thorough documentation of all claims processing activity; maintain compliance with accuracy.

auditing, and general operational standards

Heart Center of North Texas, Fort Worth, TX, Front Office Assistant, September 2008 - November 2011

© Assisted patients over the phone and in person to conduct tr phic and

insurance information, and schedule appointments

© Completed data entry scanned and transferred medical documents including EKG’s for physician review; and

ge, complete paperwork, update demogs

requested patient records from other offices all in

ordance with HIPAA regulations

Provided support for other office team members as needed to ensure optimal daily operational efficiency

Contact this candidate