Customer Service Warehouse Associate
Resume:
Kristy Lattimore
Fort Worth, TX *****
************@*****.***
Experienced & skilled professional seeking customer-service/admin position. Open to work in a variety of available positions due to skill set transferability. Authorized to work in the US for any employer
Work Experience
General Laborer
Rex Staffing-Fort Worth, TX
July 2024 to Present
• Processing and packing orders
• Picking and replenishing
• Unloading, processing and cycle counting
Warehouse Associate
Walgreens micro-fulfillment Center-Northlake, TX
October 2023 to December 2023
• Receiving
• Scanning
• Picking/packing
• Auditing and shipping Rx to cst
• Tracts inbound/outbound items via RF scan ensuring accountability of inventory CSR - Customer Service Representative
Macy's Credit and Customer-Fort Worth, TX
October 2021 to August 2023
• Engage directly with customers through multiple channels (inbound phone calls, chats, email), who contact us for many topics
• Help customers shop for perfect product/service or even problem-solving when something doesn’t go as planned
• Research and problem-solve to determine appropriate solutions for customers, think proactively and set follow-ups as needed to ensure contact resolution
• Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike
Cashier/Customer Service
Ross Dress For Less-Fort Worth, TX
April 2021 to September 2021
• Manage various methods of payments at POS
• Multi-tasking
• Fitting room
• Stock room
• Customer service
Cashier
Walmart-Fort Worth, TX
2015 to 2016
• Provided customer service,
• Cash register experience
• Stocked and zoned assigned departments
Flex Team Member
Macy's Hulen Mall-Fort Worth, TX
2013 to 2015
• Up-sold, mark-ups/mark-downs, signage, inventory
• Marketed and visually merchandised
• Rotated and maintained inventory
Team Lead/Supervisor
Luby's Cafeteria-Fort Worth, TX
2013 to 2014
• Supervised and coordinated with service team to maintain efficient operation of the dining floor while simultaneously working to meet customer needs as a server
• Assisted BOH team with light meal prep as needed
• Trained, coached, supervised and motivated team members
• Ensured team ability to adhere to restaurant policies and procedures regarding customer service and safety practices
• Performed additional tasks for manager/owner as needed Lead Shrink Control Associate
Burlington Coat Factory-Fort Worth, TX
2009 to 2011
• Continuously patrolled premises to secure patrons and property
• Monitored hotspot areas where security coverage is limited
• Indirectly pursued shoplifters and notified management/law enforcement
• Periodically worked in plain clothes to deter theft
• Ensured associated adhered to company policies and procedures
• Trained, supervised, coached and motivated shrink control associates Administration Assistant
Remington College-Fort Worth, TX
August 2005 to March 2007
• Organized files, drafted messages, answered phones, scheduled appointments
• Provided support-staff assistance
• Greeted, directed and answered customer inquiries Assembly Line Worker
MATTEL INC. / FISHER-PRICE-Fort Worth, TX
February 2004 to March 2005
• Assembly
• Pulling orders
• Packing orders
• Standing, bending, reaching, lifting for long periods of time Assembly Line Worker
Motorola Solutions-Fort Worth, TX
March 2003 to September 2004
• Assembly line
• Packing
• Pulling orders
Education
Medical Diagnostic Sonography
Tarrant County College - Fort Worth, TX
September 2019 to Present
Associate in Digital Graphic Arts
Remington College - Fort Worth, TX
2005 to 2007
Green B. Trimble Tech H.S. - Fort Worth, TX
1999 to 2003
Skills
• Type 45 wpm
• MS Office Word, Excel, Publish, PowerPoint, Outlook
• Office machine literacy with computers, copiers, printers, scanners
• Photoshop, DreamWeaver, Freehand10, HTML/XHTML, Adobe InDesign, and Adobe Illustrator
• Excellent written and verbal correspondence
• Experience using copiers, printers, scanners, calculators and fax machines
• Experience with Microsoft Office: Word, Excel, Outlook, Publisher, and Chrome, FireFox and Internet Explorer
• Quality Control
• Food Service
• English
• Adobe Creative Suite
• Graphic Design
• Web Design
• Quality Inspection
• Branding
• Illustration
• Typography
• Layout Design
• Writing skills
• Customer service
• Windows
• Computer skills
• Driving
• Organizational skills
• Customer service
• Microsoft Office
• Microsoft Word
• Sales
• Computer skills
• Communication skills
• Data entry
• Upselling
• POS
• Fraud prevention and detection
• Cash handling
• Warehouse experience
• Cash register
• Stocking
• Adobe Illustrator
• Adobe Photoshop
• Adobe InDesign
Certifications and Licenses
Pallet Jack Certification
Contact this candidate