Guest Service Property Manager
Resume:
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P R OFESSIONAL S UMMARY
To achieve a challenging position as Hospitality Services having 10 years’ experience in a professional organization through self - improvement by excelling in all responsibilities with sincere hard work, dedication & commitment. To work towards the development of the organization & grow with it.
S K I L L S
WORK E X P E R I E NCE
PROPERTY MANAGER Apr 2024 – Present
EALA STAYS, WAYANAD
RESORT MANAGER Mar 2023 – Mar 2024
PARAIKAL BEACH RESORT, TAMIL NADU, INDIA
EXECUTIVE HOUSEKEEPER Sep 2022 – Mar 2023
THOMSON GROUP OF HOTELS, KOVALAM, KERALA, INDIA
HOUSEMAN May 2022 – Sep 2022
WALDORF ASTORIA, KUWAIT
SUPERVISOR HOUSEKEEPING Nov 2020 – May 2022
THE TALL TREES LUXURY RESORT, MUNNAR, IDUKKI, KERALA, INDIA GUEST SERVICE AGENT HOUSEKEEPING Dec 2016 – Nov 2019 RADISSON HOTEL GROUP DUBAI, UAE
GUEST SERVICE ASSOSIATE HOUSEKEEPING Mar 2014 – Mar 2016 KRISHNATHEERAM AYUR HOLY BEACH RESORT, VARKALA, KOLLAM, KERALA, INDIA
JOB TRAINEE HOUSEKEEPING May 2013 – June 2014
RAJ REGENCY HOTEL, NILAMEL, KOLLAM, KERALA, INDIA
INDUSTRIAL TRAINEE HOUSEKEEPING May 2012 – June 2012 HINDUSTAN BEACH RETREAT, VARKALA, KOLLAM, KERALA, INDIA EDUCATION
GRADUATED IN COMMERCE/
GRADUATED HOTEL
MANAGEMENT AND CATERING
TECHNOLOGY
- University Kerala
HIGHER SECONDARY
- Board of Higher
Secondary
Examination, Kerala,
India
- KTCT, Kaduvayil
Tangal HSS
SSLC
Board of Public
Examination, Kerala,
India
Sree Sarkara Vilasom
Boys High School
COMPUTER PROFICIENCY
SHAHINFAR SS
+91-773******* *********.********@*****.*** Trivandrum, Kerala, India Attention to Detail Problem-solving Leadership
Organization skills Interpersonal ability
Work Ethic
Time Management
Detail Oriented Punctual Quick Learner Hardworking Analytic Skills Page 1 of 3
2014
2010
2008
MS Office
Basic Operations
Internet & Email
Proficeient in using of Triton,
knowncross HK, Hotel Kit,
Quore, Housekeeping
Applications
Advanced Diploma in
Professional Accounting (ADPA)
Diploma In Computerized
Professional Accounting (DCPA)
Diploma In Accounting
Front Office Operation
Software - Winhms
TECHNICAL QUALIFICATION
SHAHINFAR SS +917*********
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PROJECT
Page 2 of 3
Study about the various
Marketing Mix of a product
2014
" Start and Study conducted on
Marketing Mix elements of
Micro Diaries that how would
affects to the society”.
ACTIVITIES
Conducting Beach Cleanup
Campaigns Include with local
People as in the Matter of Social
Responsible.
Organising events in the
community.
Participating in fund raising
events.
Being involved in local clubs,
classes & groups.
ACHIEVEMEN/TS & AWARDS
KITTS
Holder of c/ertificate from KITTS
(Kerala Institution of Tourism &
Travel Studies) in Food & Drinks.
Key Responsibilities "Handled" as Resort Manager
- Oversaw and managed day-to-day resort operations, ensuring smooth functioning of all departments.
- Prioritized and enhanced the guest experience, maintaining high standards of service and satisfaction.
- Managed resort finances, including budgeting, financial planning, and cost control.
- Led and motivated resort staff, fostering a positive and productive work environment.
- Developed and implemented strategic plans to optimize resort performance and meet business goals.
Key Responsibilities "Handled" as Executive Housekeeper
- Led and managed the housekeeping team, ensuring efficiency and high performance.
- Directed and oversaw daily housekeeping operations to maintain top-notch cleanliness.
- Conducted training programs to enhance staff skills and performance.
- Oversaw budget allocation for housekeeping, optimizing resources effectively.
- Worked collaboratively with other departments for seamless hotel operations.
Key Responsibilities "Handled" as Houseman
- Handled the preparation and arrangement of rooms for guests, ensuring everything was in place and welcoming.
- Managed the distribution and replacement of linens and towels, keeping everything fresh and clean.
- Supported housekeeping staff by taking care of heavy cleaning tasks and ensuring they had the supplies they needed.
- Addressed minor maintenance issues in rooms or common areas, reporting more significant problems to the maintenance team.
- Responded promptly to guest requests for additional amenities or services, going the extra mile to enhance their experience. Key Responsibilities "Handled" as Supervisor Housekeeping
- Coordinated and managed a team of housekeeping staff, ensuring tasks were assigned and completed efficiently.
- Created and maintained work schedules to ensure proper coverage and workflow.
- Provided training to new team members, ensuring they were well-versed in cleaning procedures and standards.
- Regularly inspected work areas to maintain high cleanliness standards and address any issues.
- Managed cleaning supplies and equipment, ensuring proper stock levels and functionality.
- Ensured that housekeeping staff followed all safety and hygiene standards, as well as any specific protocols set by the establishment.
Key Responsibilities "Handled" as Guest Service Agent Housekeeping
- Responsible for bed making of guest’s room & washrooms.
- Responsible for making theme-based guest rooms as examples honey moon suites, birthday arrangements or anniversary celebrations.
PROFESSIONAL SKILLS
Committed to providing
excellent quality services.
“Willing to go out of my way to
make peoples comfortable”.
Learn quickly & able to work
under pressure.
Provide excellent services &
develop rapport with
passengers.
Results oriented self- starter
with experience, pro activities.
Speak with others using clear
and professional language.
Empathy and emotional
intelligence.
Strategy and innovation.
Food Safety Manager Training.
D E C L A RATION
I hereby declare that the above-mentioned information is true and I bear the responsibility for the correctness of the above-mentioned particulars SHAHINFAR SS
COMMUNICATION - Interpersonal skills – verbal, problem solving and listening skills in any administrative role.
SERVICE - Having a customer focused approach Skills include Patience, Attentiveness and a positive language.
ORGANIZATION - Helping others, organizing a to do list. Prioritizing tasks by the deadline for improving time -management.
MANAGEMENT- Management skills to direct others and review others performance.
P E R SONAL DOSSIER
Gender : Male
Date of Birth : 14-10-1992
Nationality : Indian
Marital Status : Married
Permanent Address : Hill Villa Decentmukku,
Mudapuarm P.O, Chirayinkeezhu,
Trivandrum Kerala, India - 695304
P A S S P O R T D E T A I L S
Passport Number : U5335657
Date of Expiry : 30-12-2029
Date of Issue : 31-12-2019
Place of Issue : Trivandrum
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INTERESTS
Songs Travelling Reading
English
Malayalam
Hindi
Arabic
Tamil
LANGUAGES
100 %
85 %
100 %
85 %
65 %
P E R SONAL S T R E NGTHS
- Responsible for vacuuming floor & corridors.
- Responsible for dusting, cleaning all the vacant & occupied guest rooms.
- Attentive to the guest’s request.
- Cleaning of all stair cases & elevators for the guest’s comfort.
- Reporting maintenance issues to the housekeeping desk as well as to the engineering department.
- Operating of all public area machines like scrubbing, polishing, shampooing, carpet extractors etc.
- Cleaning of public area machines once its operated.
- Maintain & reporting (if complaints) of machines as per the SOP followed.
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Delivering mail and messages.
- Processing guest payments.
- Coordinating with bell service and staff management.
- Being a source of information to guests on various matters such as transport and restaurant advice.
REFERENCE
Mr. MUHAMMAD SHIBLI.
Managing Director,
EBD Group, Calicut
******@*********.***
Mr. SREEKUMAR
Accounts Cum (HRMgr) Thomson
Group Company, TVM
********@******************.***
Mr. PETER THOMAS
Thomson Group Company Director
***********@******************.***
Mr. AJU ABRAHAM MATHEW
General Manger
The Tall Trees Luxury Resort,
Munnar, Idukki, Kerala, India
**@***.**
Mr. SHINU JACOB
Human Resource / Accounts
Manager, The Tall Trees Luxury
Resort, Munnar, Idukki, Kerala,
India
********@***.**
Mr. MANU. K.M
Executive Housekeeper
The Tall Trees Luxury Resort,
Munnar, Idukki, Kerala, India
**********@*****.***
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