Patient Care Support Specialist
Resume:
Carlos Ankton
Little Rock, Arkansas 72204
**************@*****.***
Central Arkansas Veterans Healthcare System
Advanced Medical Support Specialist (Community Care)
North Little Rock, Arkansas
03/2013 - Current
Performed front desk duties, including answering phones, scheduling appointments, greeting patients, and ordering supplies.
Verified appointment times with patients, preparing charts, pre-admission, and consent forms.
Prepared patients for examinations, taking vital signs and updating medical histories.
Communicated with patients by phone and via written correspondence.
Transmitted physician’s orders to patients, counseling on execution and addressing follow-up questions.
Completed clinical procedures and gathered patient data for interpretation by physician.
Improved patient care and daily task efficiency resulting in smoother operations.
Completed and submitted clinical documentation in accordance with agency guidelines.
Collaborated with radiologists, sonographers, and other healthcare team members to streamline patient care.
Wrote the MRI orders, general X-Ray, Ultrasound, Pet Scan, and CT with all the signified codes for the facilities before they were signed by the department head physician.
Thoroughly worked all consults for the Veterans sent by their VA Primary Care provider to get patients set up with Authorization to see outside in-network providers.
Contacted patients to confirm the day and time that would be convenient for appointments once Authorization was established.
Verify the location of the patient as listed on the consult document.
Contact the in-network provider or facility to schedule a patient’s appointment date and time. Scan or fax orders to provider or facility.
Reconnect with patient to advise of appointment date, time and location and include contact information of providers or facility in case patient had questions.
Union Representative
Rewards: Employee of the Month (3 times) and Employee of the Month (1 time)
Dream Builders Construction
Little Rock, Arkansas
01/2005 - 02/2013
Promoted business on social media platforms to maximize brand identity and generate revenue.
Developed business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assessed, optimized, and elevated operations to target current and expected demands.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Assembled and managed teams for development, construction, sales, and marketing initiatives.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margins.
Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Union Pacific Railroad Company
North Little Rock, Arkansas
Fireman and Oiler
08/1998 – 05/2005
Checked fuel, oil and water levels and topped off fluids.
Directions to anchor and moor small vessels during movement of large vessels.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping train others.
Performed lookout and helmsman duties aboard ship using equipment.
Education and Training
University Arkansas Little Rock – Little Rock, Arkansas
Bachelor of Science in Biology
05/1996
Automotive Technical College - Texarkana, TX -Technical Certification in Automotive Mechanics
03/2003
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