Human Resources Talent Acquisition

STEVEN CROWLEY

Beverly, MA ***** • 978-***-**** • *******.******@*****.*** • LinkedIn: Steven-Crowley

SENIOR HUMAN RESOURCES & TALENT ACQUISITION EXECUTIVE

Vice President – Senior Director – Director – Program Director – Program Manager

Exceptional record of achievement directing human resource and talent acquisition for companies. Special expertise in employee relations, program management, turnaround activities, process optimization, and system implementation. Excel at building and leading top-performing teams, increasing employee engagement and retention, overseeing training, and mitigating HR-related issues. Corporate, consulting, and military HR and recruiting experience. Key skills include:

Human Resource Governance – Conflict Resolution - Talent Acquisition – Strategic Planning – Leadership

Reporting – Work Process Research – Analysis – Process Improvement – Collaboration – Coaching –

Budget Management – Cost Control – Innovation – Change Management – HRIS Technologies – Legal Compliance

PROFESSIONAL EXPERIENCE

DO & CO, East Boston, MA 2022 – 2024

Human Resources Manager

Direct human resources (HR) functions for an international catering company with 425 employees. Managed employee relations, and engagement, Investigated HR-related issues. Managed selection, hiring, and training, budgets, payroll, benefits, unemployment claims, FMLA, ADA and LOAs.

Led the development and delivery of training programs for managers and employees on topics such as diversity and inclusion, conflict resolution, and performance management.

Collaborated with HR and legal teams to ensure compliance with federal and state employment laws and regulations, resulting in zero legal violations and a 100% compliance rate.

Managed employee relations cases from start to finish, including investigations, documentation, and resolution, resulting in a 95% case closure rate and a 90% satisfaction rate among employees

STEVEN CROWLEY, Beverly, MA 2020 – 2022

Human Resources Management Independent Contractor

Provide human resources (HR), staffing, employee development, employee relations, employee retention, compensation package, talent acquisition, program design and other services for companies. Evaluate industry trends and employment factors to facilitate the proper acquisition and development of talent. Monitor salary and turnover trends. Create recommendations to improve performance, satisfaction, and cost control.

Saved $500,000 for a client by leading workforce intervention efforts and eliminating employee issues.

Increased employee engagement 20% at a company through leadership training and mentoring.

Reduced staff turnover from 10% to 3% through succession and employee development planning.

NEXTSOURCE, Cambridge, MA 2017 – 2020

Program Director

Managed work force, Employee relations, talent acquisition, managed service program, vendor management system, employment of record, payroll, recruiting, outsourcing, and other functions for this $70M placement and technology firm. Supervised a staff of 9 program managers, program specialists, and recruiters. Oversaw multiple accounts, including MIT, Brown University, New York University, Penn Health System, and others, throughout the country. Monitored program performance. Investigated and resolved HR concerns. Managed P&L.

Grew program revenue from $23M to $36.7M and exceeded all annual growth and performance goals.

Took over and turned around several faltering accounts, facilitating 11% annual revenue growth.

Provided guidance and support to managers and supervisors on employee relations, performance management, and legal compliance.

Served as the company’s subject matter expert (SME) for vendor management services tool implementation. Planned and led 2 deployments with zero production downtime for clients.

Steven Crowley Page 2

THE CCS COMPANIES, Norwood, MA 2016 – 2017

Talent Acquisition Manager

Oversaw candidate sourcing and research, staffing forecasting, hiring plans, strategic planning, and more to facilitate employee placement for call centers in multiple industries for this $115M provider of business process outsourcing. Supervised a staff of 3. Monitored employee production. Led advertising, promotions, and public relations campaigns. Identified potential issues and initiated corrective actions. Assisted with employee development.

Developed and implemented recruitment strategies to improve the quality of incoming candidates.

Created a comprehensive onboarding program for new employees to familiarize them with company policies, practices, and procedures.

Lowered the average cost-per-hire 40% and saved $150,000 per year in recruiting fees by bringing recruitment in-house and eliminating 3rd-party expenses.

THE HUMAN RESOURCES ORGANIZATION, Westborough, MA 2012 – 2016

Recruiting Manager (2015-2016)

Promoted to oversee full recruitment processes for multiple clients in a wide range of industries for this full-service HR outsourcing organization specializing in assisting clients in the areas of HR, payroll, and employee benefits.

Chosen as the Talent Acquisition Manager for a new service line.

Onsite Human Resources / Training Manager (2012-2015)

Directed HR and training functions for a large collections call center, with 350 employees. Managed selection, hiring, and training, budgets, payroll, benefits, employee relations, and more. Processed unemployment claims. Investigated HR-related issues. Ensured regulatory compliance.

Improved performance levels by conducting surveys and managing continuous improvement initiatives.

Reduced discipline actions 30% and increased production 25% by delivering conflict resolution training.

Acquired $100,000 in grant-based training funds from state sources.

Lowered employee turnover 50% by introducing incentives and competitions for collections.

Contributed to a $2M revenue growth by spearheading a complete employee culture makeover.

CAREER NOTES: Previously held the positions of General Manager at MEERY MAIDS (2011 – 2012) BROADVIEW SECURITY (2009-2010) and Branch Manager at VOLT SERVICES GROUP (2007-2009). Consistently improved operational performance, revenue, customer satisfaction, employee retention, and other business metrics.

MILITARY SERVICE

UNITED STATES AIR FORCE. Served as a District Recruitment Manager and Inventory/Logistics Supervisor. Rated as a Top Producer. Increased staffing station efficiency 83%. Earned multiple awards and recognition.

ADDITIONAL EXPERIENCE

CITY OF BEVERLY, Beverly, MA 2022 – Present

City Councilor

Develop and implement programs to improve city operations and resolve resident concerns. Participate in budget preparation, tax rate determination, city charter changes, and other activities.

EDUCATION

AAS in Human Resource Management, Community College of the Air Force

SUPPLEMENTAL INFORMATION

Board Positions: Board Member, Northern Essex Community College Business Advisory Board

Computer Skills: MS Office, HRIS tools (WorkDay, ADP, Criterion, Ultipro), PeopleSoft, SalesForce, RMS Tracker, CRMs, ATS tools (ICIMs, Smart Recruiters, Bamboi, Jobvite), others

Training: Achieve Global Professional Selling Skills (Coach)

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