Customer Service Medical Billing

Jenny Fullwood

*** ******** ******* **** **********, TN 38310 731-***-**** *************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry, business ownership, and management experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows all applicable policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality.

Academic Honors - Honor Roll, Member of the Alpha Beta Kappa Honor Society (ABK).

Experience includes 5+ years of medical billing and coding.

Manages time and priorities in multitask environments.

Dependable with good follow-up skills.

Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint.

Typing Speed: 62 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, and POS)

Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology

HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION

Ultimate Medical Academy Diploma - Medical Billing and Coding, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

Ultimate Medical Academy - Adamsville, TN 10/2020 - 08/2021

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Jenny's Café - Adamsville, TN 02/2014 - 01/2019

Business Owner / Customer Service

Posted job openings, hired employees, processed payroll, created schedules, and conducted performance evaluations.

Answered customer questions, resolved issues, counted and ordered supplies, and processed truck orders.

Handled business finances, ran reports, completed bank runs, and managed up to 6 employees per shift.

Trained new employees, opened and closed business, answered inbound phone calls, and conducted meetings.

Ensured policies were adhered to, oversaw audits and inspections, and ensured customer satisfaction.

River Heights Restaurant - Crump, TN 08/1996 - 06/2018

Key Holder / Server / Customer Service

Created server schedules, counted registers, completed deposits, counted and ordered inventory, and trained staff.

Documented inventory for orders, assisted with inspections, opened and closed restaurant, and upsold items.

Took and served customer food and drink orders, accepted payments, and provided customer service.

Communicated with coworkers, ensured food quality, used point of sale system, and cleaned tables during meals.

Magnolia Regional Healthcare - Corinth, MS 01/2000 - 04/2005

Medical Biller (Temporary)

Transcribed physician notes, entered medical codes into paper charts, and filed away completed charts.

Verified insurance, located proper codes for payments, and handled and submitted various claim forms.

Placed outbound phone calls to patients regarding benefits, pulled charts, and checked accuracy of coding.

Handled and corrected rejected claims, completed billing clerical duties, and provided customer service.

VOLUNTEER EXPERIENCE

FreeCycle.org - Bethel Springs, TN 09/2020 - Present

Head Moderator

Screen emails and posts, keep furniture out of landfills, and encourage individuals to donate items no longer needed.

Review donor and recipient lists, answer inbound phone calls, and communicate with 3rd party organizations.

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