Call Center Office Assistant

Cassandra A. Thompson

*** *** **** ** ***#**** Jenkintown, PA 19046

***********@***.*** 732-***-****

A friendly and professional individual with a focus on developing positive interpersonal relationships with coworkers and clients. Experienced in filing and coordination of records in an office setting. Excellent organization, verbal and communication skills with demonstrated expertise in creating exceptional customer experiences to add value to the organization.

EXPERIENCE

Call Center Agent, Sloane Toyota, Glenside PA 9/2022-Present

·Handled 100+ calls a day. Communicated with customer confirnming their service appointments.

Receptionist, Coral Harbor Rehabilitation & Health Center, Neptune City NJ 9/2021-7/2022

·Greet visitors, receive deliveries, transfer calls to the correct department, monitor visitors that visit the facility by making sure that they sign in & out.

Recruiter, Friendly Connections Inc, Matawan NJ 3/2021-8/2021

·Interview potential candidates, post potential jobs to various websites, etc.

Office Assistant, Abba Medical Transportation, Aberdeen Twp NJ 1/2020-3/2020

·Communications with customers with transportation updates, mailings, etc.

Usher, Monmouth University, West Long Branch, NJ 9/2018-9/2021(seasonal)

·Greeted each guest with a smile and helped prepare them for a wonderful experience at the Monmouth University sporting events. Escorted guests to their seats and answered questions that they may have had about the event.

Account Executive/Recruiter, Ajulia Executive Search, North Brunswick, NJ, 11/2019-11/2019

·Creating job descriptions, posting potential jobs to various websites, sourcing for candidates.

Call Center Representative, AppleOne Princeton, NJ 7/2019 – 11/2019 (temp position)

·Worked in Call Center environments at Televised Gaming Network (TVG) and Secova through AppleOne. Handled 100+ inbound calls daily, answered inquiries, set up customer accounts, resolved account issues, etc.

ICD 10 Coding Clerk, Aculabs Inc, East Brunswick, NJ 9/2018-3/2019

·Telephoned doctor’s offices and nursing home facilities to ensure accurate, efficient data entry to obtain medical reimbursement from insurance companies using ICD10 protocols and procedure

Court Monitor, Sky Zone, Ocean Township, NJ

7/2017 – 9/2017

·Provided exceptional customer experience while ensuring fun and safety was maximized. Oriented parents and children to the equipment and ensured that they understood how to best use it following safety guidelines which helped maximized the fun they were having.

Volunteer Usher, Two River Theater Company, Red Bank, NJ,

8/2012-8/2015

·Greeted each guest and made them feel welcomed, provided a playbill and information regarding the event that they were attending. Willingly answered questions guests had about the venue.

·Volunteer, Medical Staff Office St. Peter’s Univ Hospital, New Brunswick, NJ 5/2015 – 8/2015 Responsible for data entry, verification of physician licenses, and filing of their records to support the granting of medical privileges for the Medical Staff Office.

Volunteer, Medical Staff Office, Riverview Medical Center, Red Bank, NJ 5/2013 – 8/2013 Telephone receptionist, filing and coordination of medical staff records as well as file quality validation

COMPUTER SKILLS:

·Proficient in Microsoft Word, Outlook, Excel, etc. WPM: 50

EDUCATION BROOKDALE COMMUNITY COLLEGE – LINCROFT, NJ

·Associate of Arts, December 2017.

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