Business Development Care Services
Resume:
RONAY NELSON
CNA
CONTACT
Orlando, FL, US, 32818
**************@*****.***
PROFILE
Dedicated CNA seeking to provide compassionate and skilled care to patients in a healthcare setting. Eager to utilize strong communication and clinical skills to contribute to a positive and supportive patient experience.
KEY SKILLS
Vital Signs
Privacy and Hippa Regulations
Advanced Microsoft suite
Office Management
Property and Procedures
Casualty Insurance & Residual
Marketing Division
Executive Leadership &
Supervision
Policy Development
Strong Verbal & Written
communication
Information Gathering &
Management
Program Development &
Implementation
Budget Management
EXPERIENCE
BUSINESS OWNER
Caring Hands that Cares LLC May 2021 - Present
Entrepreneurial Care Giving Business Owner adept at building and leading a successful care services venture. Developed and executed business strategies, establishing a strong market presence. Oversaw all operational aspects, including client relations, caregiver management, and financial administration. Ensured high-quality care delivery by recruiting and training skilled caregivers, while maintaining compliance with industry regulations. Cultivated meaningful client relationships, earning trust and loyalty. Managed business development, marketing, and expansion efforts, driving sustainable growth.
CARE GIVER
Visiting Angels May 2021 - Present
Compassionate caregiver dedicated to providing exceptional support to individuals in need. Offered personalized assistance with daily activities, including personal care, medication reminders, and meal preparation. Fostered a warm and positive environment that promoted emotional well-being. Attentively monitored and reported changes in health and behavior to appropriate medical professionals and family members. Established strong rapport with clients and their families, fostering trust and open communication. Demonstrated patience and adaptability in various caregiving situations, ensuring comfort and safety for all individuals under care. CLIENT COORDINATOR
Visiting Angels August 2019 - May 2021
Efficiently coordinated care services as a Client Coordinator, ensuring optimal support for clients. Managed schedules and appointments, matching caregivers to client needs. Facilitated clear EDUCATION
Completed coursework in Early
Childhood Education
Seminole State College, Altamonte
Springs, FL January 2014 - March
2015
CERTIFICATIONS
Notary February 2006
Certified Nursing Assistant
Gabriel Health Institute January
2023
(Re-certified in 2023)
REFERENCES
Available upon request.
communication between clients, families, and caregivers, addressing concerns and providing updates. Assessed client requirements and preferences, tailoring care plans accordingly. Maintained accurate records and documentation. Collaborated with the caregiving team to enhance service quality. Streamlined administrative processes, contributing to seamless operations.
FIELD OPERATION SUPPORT ANALYST
Travelers Insurance Company December 2009 - October 2017 Surpassed service goals for underwriting, fueling regional growth and profitability. Efficiently sorted, reviewed, and classified incoming documents, ensuring precision. Proficiently used systems to update records, process applications, and handle complex information. Responsive to internal and external inquiries, adept in document preparation and distribution. Actively supported operational objectives, offering informal guidance and dependable backup. UNDERWRITING WORKERS COMP (INSURANCE)
Travelers Insurance Company December 1999 - December 2009 Effectively oversaw incoming new and renewal policies from multiple offices across the nation. Conducted thorough comparisons of new and renewal policies with binders and expired policies to ensure accuracy. Generated weekly underwriter reports and promptly alerted team leaders about any missing information. Produced clear and comprehensive letters detailing contract adjustments and endorsements for clients. Proficiently managed telephone and email inquiries originating from regional offices, swiftly identifying and resolving issues.
ACCOUNTS ASSISTANT
Travelers Insurance Company August 1990 - December 1999 Exceeded service expectations for underwriting partners, driving regional growth, profitability, and retention. Efficiently sorted, reviewed, and categorized incoming documents, ensuring accuracy. Skillfully utilized computer systems to update records, process applications, and retrieve complex information. Responsively handled internal and external inquiries, adeptly preparing documents and policy details for colleagues or external contacts. Actively promoted operational goals, fostering positive workflows. Offered informal guidance and reliable backup in colleagues' absence.
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