Benefit Advisor

CAITLYNN

HASSELL

****************@*****.***

(910) 689 - 5308

Nolanville, TX 76559

SKILLS

Insurance Industry Knowledge

Basic Computer Proficiency

Multitasking & Organization

Prioritization & Time Management

Communication Skills, Active Listening

Interpersonal Skills

MS office

Salesforce

Analytical and Problem-Solving Skills

EDUCATION

Overhills High School

Spring Lake, NC • 01/2015

High School Diploma

ACHIEVEMENTS

2017: Life and Health Insurance (Licensed in multiple states)

PROFESSIONAL SUMMARY

Licensed Life & Health Insurance Producer with proven ability to establish rapport with clients and exceed targets on the production floor. Skilled in working under pressure while adapting to new situations and challenges; motivated to find clients with solutions that will contribute to the success of the organization.

WORK HISTORY

Employment Gap: Laid off Freelancing.

Health IQ - Medicare Sales Representative - Remote

Mountain View, CA • 05/2022 - 12/2023 (Direct hire- permanent)

Assisted Medicare recipients by providing them solutions to their medical, dental, vision, pharmaceutical, and general healthcare needs.

Interview prospective clients to learn about their needs, discuss any existing coverage, then present and clearly explain insurance policy options based on those stated needs.

Explaining the benefits and features of different Medicare Advantage plans to clients.

Using Salesforce to manage and store important documentation.

Build and maintain a book of business through effective use of inbound and outbound leads, and consistent client follow-up.

Manage multiple CRM's and research tools simultaneously through effective organization and multitasking.

Achieve high levels of enrollments through extensive product knowledge, thorough compliance procedures and skillful sales strategy.

eHealth - Medicare Sales Representative - Remote

Santa Clara, CA • 06/2021 - 04/2022 (Direct hire- permanent)

Displayed consistent, positive attitude towards customers and peers even during high-stress situations.

Assisting clients with the enrollment process for Medicare Advantage plans, ensuring all required documentation is completed accurately and submitted on time.

Sold health insurance and other various insurance products to individuals based on analysis of customers' circumstances using persuasive sales techniques.

Contracted with multiple, major Medicare insurance carriers.

Mercedes Benz (GC Services Limited Partnership) - Collections Agent - Hybrid Remote

Copperas Cove, TX • 08/2020 - 06/2021 (Direct hire- permanent)

Maintained high volume of inbound and outbound calls and met demands of busy and productive dealership.

Persistently reached out to customers with extremely past due accounts to recover lost revenue.

Negotiated with account holders to devise repayment plans and minimize collections receivables.

Delivered exceptional customer service while addressing customer complaints and concerns while maintaining calm and professional demeanor.

Teleperformance USA – Medicare Disenrollment & Enrollment Cancellation Specialist

Killeen • 06/2015 - 08/2020 (Direct hire- permanent)

Handled member correspondence to determine the disenrollment/cancellation needs of members.

Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

REFERENCES

Available upon request

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