Customer Service Social Media

Bernard Bates II

**** ****** *****

Wonderlake Illinois,

60097

www.linkedin.com/in/binobates

818-***-**** ***********@***.***

XL FULFILLMENT ASSOCIATE

Amazon XL Fulfillment Center 2022 - Current

Inbound / Outbound / Relo Associate

(2022 - Current)

11400 Venture Ct. Huntley, Illinois 60142

Since 2022, I have been a self-motivated amazonian. Maintaining great attendance and timely fulfilling all aspects of the details of my responsibilities. In addition, I create a positive and safe work environment for ALL other Amazonians as well as participate in as many ways to continue to maintain productive and efficient day to day work ethics that make customers thrilled to patronize with Amazon.

SALES PROCESS, EVENT AND ENTERTAINMENT MANAGER

An accomplished business professional with over 25 years of experience as a leader in the Sales and Entertainment industries, managing talent, negotiating contracts and partnering with select vendors, while providing unsurpassed customer service to a diverse and repeat clientele; Strong interpersonal and written communication skills, sharp attention to detail and punctuality round out my competitive skill set.

Talent Booker

Vast Knowledge of all Sports

Sales Process Management

Music Production

Vendor Relations/Negotiations

Advertising/Sales/Marketing

Contract Negotiation

Customer Service

Social Media Marketing

High Profile Client Management

Event Planning/Management

Employee Training/Development

PROFESSIONAL EXPERIENCE

Let the Music Play with Bino’s Entertainment Group, Inc. 1995 - Current

Co-Owner/MC, Santa Clarita, CA (2009 - 2013)

CEO/MC, Woodland Hills, CA (2003 - 2009)

Event Management/Coordinator Santa Clarita, CA (1998 - 2003)

Bino Bates II

Xerox, Los Angeles, CA 1998 -2000

Major Accounts Manager

Oversaw and worked closely with a team of 15 employees between two Southern California locations; Thousand Oaks and Woodland Hills.

Managed existing customers and establish new accounts by planning and organizing daily work schedule to call on existing and prospective opportunities.

Executed proposals, product demonstrations and presentations

Managed the entire sales cycle across customer accounts, engaging specialists as needed

Proposed and close sales that achieve total revenue growth, profit and customer satisfaction plans

Kept abreast of changes in technology and understanding of basic user abilities

Prepared daily/weekly action plans by individuals as well as by team to insure focused activity

Sustained sales activities; appointments, demos, proposals, cold calls, dials and database updates

Met or exceeded revenue and gross profit expectations

Sunglass Hut, Los Angeles, CA 1995 – 1998

Store Manager

As a Store Manager, I oversaw all the daily functions of the store, including selling, coaching, recruiting, merchandising, and performing maintenance and inventory control. Along with juggling the sales plan, customer service needs, sales associate training and organizational tasks to meet each days goals and dynamic challenges. Additionally, I set store sales and profitability goals, flawlessly executing plans to achieve them.

An Ambassador for the Sunglass Hut Brand

Formed a meaningful customer experience that converted to sales

Vast knowledge of the products; inside and out and stayed fresh with new merchandise, trends and competitive activity

An expert on every aspect of my store with strategic and decisive thinking

Made prompt decisions while using good judgment

Built strong internal and external relationships and communicated effectively

Shelby County Correctional Center, Memphis, TN 1989 – 1995

Corrections Officer

Supervised assigned areas in the day-to-day operation of the Shelby County Correction Center while observing other areas for discrepancies

Assisted the Shift Commander and other members of staff in insuring that all officers assigned to his/her shift comply with County Policy and policies established by the Superintendent

Established and maintained work schedules

Checked for prompt submission, completion, and accuracy of all reports which must be completed on daily basis

Promoted and maintained high morale among Correctional Officers

Reported any irregularities or emergencies to appropriate personnel

EDUCATION

Criminal Justice, Memphis State University, Memphis, TN (1988-1989)

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