Human Resources Customer Service

WYKEITHIA YANCEY

**** **** **** **** **** Point GA 30344 · 404-***-****

***.******@*****.***

Multi-talented and seasoned driver with over 13 years of experience in the courier industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. EXPERIENCE

11/2021-CURRENT

CONTRACTED COURIER, AMAZON FLEX

Pick up and deliver multiple packages to residences and businesses Manage logistics operations to meet customer expectations 03/2020-11/2021

CASH CONTROL/HUMAN RESOURCES, SIX FLAGS OVER GEORGIA Counted the money for the park at the end of each operating day Gathered, separated, and broke down cash bags from park employees Interacted with potential employees for employment at the park Called to follow up for job interviews

Hired and fired employees out of the operating system for employment Compiled and kept employee files updated

07/2011 – 02/2020

SAME DAY CITY COURIER, FEDEX OFFICE

Picked up and delivered packages up to 75 lbs

Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies

Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations

Supported marketing programs and campaigns with content and messaging to drive demand Operated with high integrity, built trust, and earned sustained credibility with internal and external clients

Managed logistics operations to meet customer expectations and financial standards and policies 09/2010– 07/2011

STORE MANAGER, FEDEX OFFICE SHIP CENTER

Engaged and interacted with customers to create positive shopping experiences and drive revenue growth

Established and administered annual budget with effective controls to prevent overages, and authorized payments and merchandise returns

Coached sales associates on product knowledge by using FedEx training tools Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements

Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns Rotated merchandise and displays to feature new products and promotions Performed packing and shipping services for domestic and international shipments 01/2007-09/2010

CUSTOMER SERVICE SALES ASSOCIATE, FEDEX OFFICE

Applied security and loss prevention training towards recognizing risks and reducing store theft Organized racks and shelves to maintain store visual appeal, engaged customers and promoted specific merchandise

Processed product returns, assisted customers with finding alternative merchandise to meet needs

Prepared cash deposits and merchandise for sales floor by pricing and tagging Completed orders through OTP system and organized product deliveries to meet customer deadlines

Performed packing and shipping services for domestic and international shipments EDUCATION

MAY 2004

TEACHER EDUCATION, GEORGIA PERIMETER COLLEGE

3.4 GPA

JANUARY 2012

PSYCHOLOGY MAJOR, CAPELLA UNIVERSITY

4.0 GPA

SKILLS

• Capacity planning

• Dispatching

• Package pickup and delivery

• City and non-city driving

•Customer service

• Problem analyzer and solver

Several awards for customer service including #1 in district for packing and shipping services, #1 in productivity amongst peers in overall courier performance, and nominated by manager for promotion to Quality Specialist (assistant manager role for SDC couriers) Smith System certified

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