Hotel Front Desk Agent
Resume:
Jodi Baldock
I excell in my customer service skills..
Moss Point, MS 39563
******@******.***
I strive to provide excellent customer service to guests in the hospitality industry. This is the main goal of my job. I want to do whatever it takes to make a guest's stay, a pleasant and memorable experience where they intend to come again and stay again. I'm experienced at an auditor, lead agent and front desk managementm..
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Guest Service Agent
Canopy by Hilton-New Orleans, LA
January 2024 to Present
Responsible for providing excellent customer service in a fast paced, high demand hotel.Wotk all varies of hours. Love to help out with my staff when nederf needed m I'm good at this at this cudtomr deis Front Desk Agent
Hilton Home2 Suites-Gulfport, MS
October 2023 to January 2024
Responsible for checking guests in and out along with processing credit card payments and cash through the market. Helping the kitchen staff if needed. Am responsible for acting supervisor on the shift,handling complaints or issues at the hotel.
Lead Hotel Front Desk Agent
Homewood Suites by Hilton-Slidell, LA
February 2023 to November 2023
Lead agent on the 3-11 shift. Was responsible for checking guests in and out along with processing credit card payments and cash through the market. Supervised the evening social,helping the kitchen staff if needed. Was responsible for acting supervisor on the shift,handling complaints or issues at the hotel. Front Desk Manager/Night Auditor
Sleep Inn-Slidell, LA
September 2022 to February 2023
Was responsible for all shifts of checking in and out guests,processing and authorizing credit card payments, cash handling, reservations. I also hired and trained new hires,along with scheduling and payroll if needed.
Front Desk Agent/Night Auditor
Comfort Suites-Slidell, LA
February 2022 to October 2022
Was responsible for audit. Tallying and balances for the day and fixing any issues that didn't match. Provided customer service for guests at arrival.
CSR - Customer Service Representative
Maximus-Bogalusa, LA
September 2019 to February 2022
Csr at a call center helping customers decide on the best health insurance offered to them through Healthcare.com
Customer Service Representative
General Dynamics Information Technology-Bogalusa, LA September 2018 to May 2019
Answering incoming phones at a call center, precessing insurance through the Affordable Care Act. Certified Respiratory Therapist
CompHealth-Miami, FL
January 2006 to January 2017
Providing patient care in a hospital setting, ICU, and emergency rooms. Sales Manager
Premier Home Furnishings-Hattiesburg, MS
April 1997 to May 2003
Handled all merchandising for customers. Processed all orders and set prices. Was in charge of setting accounts for the store and scheduling for the team. Had weekly team building meetings to encourage staff.
Education
Associate's degree in Respiratory Therapy
Pearl River Community College - Hattiesburg, MS
April 2002 to May 2005
Skills
• Guest Services (3 years)
• Payroll (3 years)
• Cash Handling (5 years)
• Office Management (3 years)
• Upselling (3 years)
• POS (3 years)
• Laundry (2 years)
• Retail Sales (3 years)
• Front Desk (3 years)
• Night audit (3 years)
• Clerical Experience (3 years)
• Customer Service (10+ years)
• Bookkeeping (3 years)
• Insurance Verification (3 years)
• Multi-line Phone Systems (4 years)
• Night Audit (3 years)
• Microsoft Word (4 years)
• Food Preparation (2 years)
• English (10+ years)
• Commercial Cleaning (3 years)
• Sales (3 years)
• Cleaning Experience (3 years)
• Administrative Experience (3 years)
• Accounts Receivable (5 years)
• QuickBooks
• Microsoft Outlook (2 years)
• Data Entry (2 years)
• Accounts Payable (3 years)
• Accounting (3 years)
• Supervising Experience (2 years)
• Accounting (2 years)
• Merchandising (3 years)
• Medical Scheduling (1 year)
• Medical Scheduling (1 year)
• Work Scheduling (3 years)
• Management (1 year)
• Auditing (3 years)
• Guest services
• Hospitality
• Cash handling
• Customer service
• Cash register
• Supervising experience
• Front desk
• Typing
• Sales management
• Retail sales
• Accounts receivable
• Leadership
• Conflict management
• Clerical experience
• Pricing
• Accounts payable
• Account management
• Financial auditing
• Windows
• Hospital experience
• Problem management
• Marketing
• Medical records
• HIPAA
• Office management
• ICU experience
• Documentation review
• Test-driven development
• Financial services
• Operations management
• Medical terminology
• Human resources
• Salesforce
• Hotel experience
• Project scheduling
• Payroll management
• Guest services
• Front desk
• Customer service
• Upselling
• Hospitality
• Hotel experience
• Sales
• Cash handling
• Supervising experience
• Conflict management
• Leadership
• POS
• Sales management
• Cash register
• Events management
• Account management
• Accounts receivable
• Problem management
• Financial auditing
• Payroll
• Office management
• Salesforce
• Bookkeeping
• Accounting
• Financial services
• Operations management
• Accounts payable
• Test-driven development
• Scripting
• QuickBooks
• Windows
• Management
• Microsoft Office
• Organizational skills
• Communication skills
• Time management
• Retail sales
• Telemarketing
• Medical terminology
• Merchandising
• Clerical experience
• Typing
• Phone etiquette
• Administrative experience
• Marketing
• Filing
• Guest relations
• Basic math
• Retail math
• Analysis skills
• Math
• Agile
Certifications and Licenses
BLS Certification
Driver's License
CRT
Contact this candidate