Customer Service Data Management

Vernia Yvette Robinson

*** ****** **** **, ********, Ga 30066 773-***-**** ************@*****.***

Objective

My Goal is to obtain a position where I can utilize my educational and professional background along with my proven expertise to maximize my full potential. With my knowledgeable, analytical, personable and efficient communication skills. I would be an asset to any company.

Experience

ADMINISTRATIVE LOAN SPECIALIST HS FINANCIAL GROUP/MOHELA 11/2021 – 9/2024

Responsible for proper maintenance of borrower accounts through the processing and completion of assigned correspondence and applications

Complete borrowers requests based upon MOHELA established policies and procedures.

Work tasks to analyzing borrower eligibility for each program and administrating the program on each borrower account deemed eligible.

Work various error reports and data monitoring reports to make sure MOHELA reporting is in sync with the NSLDS error rates per MOHELA DL contract.

Reports - Daily tasks volume statistics provided to applicable management.

Perform a variety of data management functions, including paper and electronic records management, setting up and managing spreadsheets and databases, producing reports, replying to emails, compiling information and analyzing results.

Handling client’s confidential information, pertaining to student loans. Setting up payments, completed and securing a contract agreement with consumer.

Certify accounts that have completed the repayment program

Developed strong, proactive, customer-focused relationships while utilizing my customer service skills.

Trained new team members on document review and calculations

ADMINISTRATIVE SPECIALIST SUPERVISOR IMMEDIATE CREDIT RECOVERY 9/2014 – 11/2021

Perform a variety of data management functions, including paper and electronic records management, setting up and managing spreadsheets and databases, producing reports, replying to emails, compiling information and analyzing results.

Handling client’s confidential information, pertaining to student loans. Setting up payments, after calculations are completed and securing a contract agreement with consumer.

Certify accounts that have completed the repayment program

Developed strong, proactive, customer-focused relationships while utilizing my customer service skills.

Trained new team members on document review and calculations.

EXECUTIVE ADMINISTRATOR & PAYROLL SPECIALIST CHICAGO PUBLIC SCHOOLS 06/2007 – 07/2014

Prepared payroll journal entries; reviewed employee time reports for accuracy

Used various software such as, Kronos, EV4/EV5, ADP for payroll usage and other compatible programs.

Reconciled and analyzed various accrual accounts for month-end procedures: payroll, prepaid expenses, and accounts payable

Assisted in the formation of monthly, quarterly, and yearly financial statements

Prepared routine letters, memorandums, agendas, presentations, forms, etc.

Established and maintained official documents and records in appropriate files to ensure organization of materials

Performed wide range of secretarial work, the administrative office, taking in calls arranging appointments and meetings, receiving visitors, processing documents and materials, organizing confidential files etc. And respond to any inquires of the staff, parents, students and public

Education

BACHELOR OF BUSINESS ADMINISTRATION 6/1987 CHICAGO STATE UNIVERSITY

Major: Business Management: Studied, learned, and mastered the mechanics of Business Administrative through classed in fundamentals such as finance, administrative assistant, customer service, problem solving resolution, etc.

Skills & Abilities

Proficient in Microsoft Office

Critical Thinking

Complex Problem Solving

Account Receivable/Payable

Data Entry

Multi-line Phone System

Compass

People Soft

Outlook

Open Scan

Quick Books

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