Customer Service Part-Time
Resume:
Avery D. Leak
Professional
Profile
********@*****.***
Quality-focused professional offering ten years of experience in providing solid customer service, logistical support, and meeting and event coordination. Insider’s knowledge of operations management for service delivery organizations. Proven success in forging and fostering working partnerships with decision-makers from both public and private sectors. Core strengths include:
● Logistics
● Operations
● Budgets
● Staff Management
Professional Experience
● Client/Vendor Relations ● Training
● A/R & A/P Management
● Meeting and Event Coodination/Planning
The Church of Epiphany
WASHINGTON, DC August 2023 to Current
Event Sexton and Site Manager of the Hypotermia Program (Part-Time) Oversees security and facilitates setup/breakdown for events that take place when regular church staff are not present. The Event Sexton ensures proper care and safety of the church property and the people within, and facilitates the successful execution of events by their organizers. Setup & Security Associate for After-Hours Events. Manage site for the Hypothermia program for the DC Men’s Homeless Shelter that runs from November to March.
KING STAFF MOVERS,
Alexandria VA 2014 to Present
Logistics Manager (Part-Time)
Coordinates client’s move service from start to finish. Advertises to increase sales. Ensures that the right truck, equipment, and manpower are needed for each job. Strategizes the most effective method to ensure the client’s move is successful—follow-up with clients to get feedback for all services. KAEL EVENT SERVICES,
Arlington, Va 2004 to Present
Client Service Manager (Part-Time)
Guides the delivery of contracted event staff services for private and corporate events. Responsible for daily operational activities, which include sales, scheduling, marketing, responding to customer inquiries, staff recruitment/training, and invoice management. DALMATIAN CORPORATION,
BALTIMORE, MD 2011 to 2012
Customer Service Representative (Temporary)
Received and responded to customer service inquiries, via phone or e-mail, in a high call volume environment. Processed customer orders and refunds for merchandise. Built customer relationships through acquired knowledge of the company's brand and ability to assist with recommendations. Managed and resolved issues, which benefits the customer and company. Maintained accurate and timely records of correspondence with customers using an online management system. Achieved recognition for outstanding customer service for every month employed. Assisted with streamlining workflow processes to ensure efficiency within the department. ICF INTERNATIONAL
Fairfax, VA 2007 to 2009
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Meeting and Event Coordinator
Provided trainer/facilitator coordination support as well as site selection for training. Coordinated the development and distribution of training manuals. Collaborated with various hotels to secure meeting and conference space. Provided logistics tracking of all HUD-related trainings. AMERICA’S MOST WANTED
BETHESDA, MD 2007 to 2007
Production Assistant
Responded to inquiries from the media and law enforcement officials about the America’s Most Wanted
(AMW) All-Star Award Program. Verified information provided by nominees. Edited and updated biographic information about Award nominees on the AMW website. CAREY INTERNATIONAL
ALEXANDRIA, VA 2003 to 2007
Dispatcher
Facilitated the work of chauffeurs throughout the service delivery process from reservation, to successful pick-up and completion of service. Ensured customer satisfaction by providing the chauffeurs with detailed information to ensure service was delivered successfully. Distributed work to employees and contractors.
CAPITAL OFFICE SOLUTIONS
BELTSVILLE, MD 2003 to 2003
Operations Assistant
Performed all administrative duties associated with warehouse operations. Adequately processed orders placed by in-house service technicians and customers and monitored and maintained sufficient inventory levels. Abstracted data from the company-implemented software to supply daily electronic invoices. Utilized UPS WorldShip Processing software to meet shipping deadlines. CEREBELLUM CORPORATION
FALLS CHURCH, VA 2002 to 2003
Administrative Assistant
Provided exceptional customer service and office support to assist the Chief Executive Officer. Received, processed and confirmed customer orders via the Internet. Maintained and updated the inventory log. WASHINGTON METROPOLITAN CATERING
MCLEAN, VA 1999 to 2002
Operations Manager
Supervised and distributed assignments to employees to efficiently sustain operations. Managed, dispatched, and coordinated driver schedules. Worked closely with the chef to ensure proper food handling. Coordinated the purchases of stocked inventory and specific rental equipment as needed. Hired and trained new employees. Prepared and processed timesheets.
Education
High School Diploma (GPA 3.3)
T.C Williams High School, Alexandria, VA
Technical Proficiencies
MS Office Suite, SharePoint, QuickBooks, Adobe Design, and Photoshop Volunteer Experience
Upward Boys Basketball Coach 2011 - 2013 Chesapeake Park and Recreation Basketball Coach 2015 - 2020, Upward Sports 2021.
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