Pet Care Customer Service

Dedicated [ira

organized practices. Skilled in working under pressure and adapting to new situations and challenges

to best enhance the organizational brand.

* upselling our services and products + building customer trust and loyalty

« de-escalation techinuques

= issued complaint resolution

« strong problem-solving skills

« customer account management

s upbeat personality

Senior Lead Manager, 09/2003 - Current

Paws On The Beach Pet Care Specialists

Jupiter Florida

Led and developed a team of customer and pet care specialists thal grew fram a team of 2 ta 18

Actively monitored staff engagements and ensured employees were engaged and fulfillad

*

Resulting in an employee retention rate increase

oversaw pending leads service appointments and scheduling for hundreds of new customers

while improving customer service satisfaction

identified gaps in customer care and instituted actionable and incentivized customer card

feedback cards

Maintained customer satisfaction with forward thinking strategies for addressing customer needs

offered advice and assistance to customers while paying attention to special needs and wants

Conecied customer feedback and made changes lo address the needs of the customer to exceec

Satisfaction

* pyeinnad (4 i ‘ '

Developed Commur ty Reputation through a commitment to customer satisfaction and a strong

client relationship

High School Diploma: Basics Studies, 1989

@ Pinch to zoom

Contact this candidate