Customer Service Representative
Resume:
Melissa Utley
Tecumseh, OK *****
***************@*****.***
Work Experience
Ecomm agent
Costco - Oklahoma City, OK
October 2021 to February 2024
Assisted customers who shop online, requested refunds and exchanges for customers who purchased online.
Customer Service Representative
Convergys - Moore, OK
July 2012 to July 2013
Assisted customers having technical difficulties with DirecTV equipment. Customer Service Representative
Hp Administrative Services - Oklahoma City, OK
September 2010 to August 2011
Customer Service Representative
Hp Administrative Services - Oklahoma City, OK
September 2010 to August 2011
Assisted members with their medical and dental benefits Cashier/Customer Service
Circle k - Yukon, OK
August 2009 to August 2010
Assisted customers with purchases.
Customer Service Representative
Wamart - Mustang, OK
August 2009 to August 2010
Customer Service Associate
Farmers Insurance Group - Oklahoma City, OK
July 2007 to May 2009
Assisted customers with filing Auto and homeowner claims and existing claims Customer Service Representative
Walmart - Mustang, OK
August 2006 to June 2007
Assisted customers with purchases and refunds and exchanges. Reservations Agent
Southwest Airlines - Oklahoma City, OK
July 1995 to May 2006
Assisted customers with booking reservations,making changes and cancelling reservations. Education
Some college in Health Science
Rose State College - Midwest City, OK
August 1992 to May 1995
High school diploma
Little Axe High School - Norman, OK
August 1984 to May 1992
Skills
• Medical Terminology
• HIPAA
• Customer service
• Call center
• English
• Computer skills
• Medical terminology
• Communication skills
• Leadership
• Cash register
• Phone etiquette
• Microsoft Office
• Data entry
• Microsoft Excel
• Organizational skills
• Microsoft Word
• Microsoft Outlook
• Medicare
• Sales
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