Customer Service Front End
Resume:
TIFFANY COX
MANAGEMENT
*********@****.***
Elkhorn, KY 42733
CONTACT
Hard-working Business major
graduated from Campbellsville
university, with 13 years of work
experience. Aiming to leverage a
proven knowledge of customer
loyalty, product awareness, and
customer service skills to
successfully fill the role at your
company. Frequently praised as
efficient by my peers, I can be relied
upon to help your company achieve
its goals. I apply proven creative
thinking, leadership and
communication skills, which I hope
to leverage into a role at your
company.
CAREER OBJECTIVE
Coach
Walmart, KY
Pricing Coordinator
Kroger, Campbellsville, KY
Kroger Management
Kroger, Campbellsville, KY
EXPERIENCE
February 2023 - Present
• Worked with coworkers to complete tasks.
• Troubleshot minor problems and reported larger technical issues. Participated in ongoing training to enhance own job skills and
• knowledge.
• Met deadlines while maintaining high-quality deliverables. Worked from home by answering customer calls and looking up P&L statements.
•
March 2018 - March 2023
• Responsible for maintaining overall price integrity in the store. Conducting weekly price changes, including changing tags and all signage throughout the store.
•
Making sure promo isle tags are scanning correctly after each holiday.
•
Supervising a tag team to make sure all tags are hung and there are
• no problems.
Ensuring that the shift was fully staffed with trained personnel in correlation with the number of hours for each ad changeover night.
•
Performing weekly section checks to determine pricing integrity within the store.
•
Assisting customers with any questions they may have while on the
• sales floor and always being approachable.
May 2022 - March 2023
Create an outstanding customer experience through exceptional service
•
• Oversee the total store operations in absence of store manager. Improved operations by working with team members and customers
• to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems.
•
Provided excellent service and attention to customers when face-to- face or through phone conversations.
•
Accounting
Kroger, Campbellsville, KY
Front End Associate
Kroger, Campbellsville, KY
Picker
Amazon, Campbellsville, KY
• Worked closelv with team members to deliver project requirements.
• Managed upwards to twenty employees at one time. May 2016 - March 2023
• Opening the safe on a daily basis.
Counting all of the tills, counting the lottery machine inside and outside sales, counting all money orders and all western unions.
•
Trained and supervised 2 new employees, ensuring they maintain
• high attention to detail.
Found many declined prepaid cards that others did not notice that were cash shortages.
•
• Made sure all the tills were in the registers by 7am and ready for use. Made sure the doors were open at 7am for the customers to come
• in.
• Resolved most all cash shortage problems.
April 2010 - June 2016
Evaluated and resolved customer issues and complaints, meeting corporate standards and assuring customer satisfaction and retention.
•
Cross-trained-Have cleaned the meat department and stocked lunch meat, Ran drug-gm department when the leader was on vacation. Also have filled in for the back door receiver when they were on vacation.
•
Worked as a team member performing cashier duties, product assistance and cleaning.
•
• Expressed appreciation and invited customers to return to the store. Trained new associates in standard practices and procedures meet
• corporate standards.
• supervised and scheduled Front End associates.
• Delegated responsibilities to the associates.
• Oversaw the activities of the Front End.
Handled many western unions and money orders. Cashed payroll checks daily.
•
Showed leadership skills to other employees who needed help with things and always eager to help anyone with anything.
•
February 2021 - October 2021
Locating merchandise to fulfill picking tickets.
Switchboard Operator
Taylor Regional Hospital, Campbellsville, KY
• Using a relevant computer system to identify tasks, enter completed tasks, and locate goods.
•
Reading UPC'S and SKU'S to make sure the correct product was
• located.
Worked here while working full time at Kroger and attending school full time.
•
September 2016 - October 2017
Took patient payments and posted to their accounts on the computer.
•
Operated communication systems, such as telephone, switchboard,
• intercom, two-way radio, or public address.
Answered incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
•
• Routed emergency calls appropriately.
Paged individuals to inform them of telephone calls, using paging or
• interoffice communication equipment.
Business Administration
Campbellsville University, Campbellsville, KY
EDUCATION
May 2022
GPA 3.2
Relevant Coursework
• Intro to Finance
• Principles of Accounting 1&2
• Microeconomics
• Macroeconomics
• Computer Concepts and Applications
SKILLS
• Basic math and money handling skills.
• Communication skills.
• Problem solving skills.
• Leadership skills.
• Overseeing Logistics
• Manager Coaching and Training
• Staffing Requirements
• Business Planning
• Business Development
• Cash Register Operations
• Financial Management
• Customer Relationship Management
• Accounts Payable and Accounts Receivable
Contact this candidate