Customer Service Senior Tax
Resume:
Cassandra Cornwell **** Duigiud Dr. Apt. H*
Murray KY 42071
*****************@*****.***
EXPERIENCE
H & R Block, Paducah, KY — Senior Tax Analyst
December 2017 - Present
● Worked with individuals and business entities to manage tax compliance and reporting needs
● Reconciled and produced federal and state tax documents for small business and individual customers
● Reviewed financial statements for accuracy
● Maintained thorough and current understanding of tax laws
● Collected, organized, and scanned tax documents and data
● Entered data into database
● Audited incomplete tax returns and worked to resolve the issue
● Monitored security and handled incidents in a calm and professional manner
● Completed all daily tasks and special assignments with an efficient and quality-driven approach
● Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
● Processed payments and applied to customer balance Paramount Metal Mall, Murray Ky — Admin Assistant
January 2023 - June 2024
● Collaborated with co-workers and management
● Maintained schedule and routes of wholesale customers for over the road truck drivers
● Created driver route order and work order numbers to be delivered
● Created driver packets for delivery to ensure correct wholesale company received correct orders
● Invoiced wholesale orders
● Communicated with wholesale companies to ensure receipt of orders, clarified any questions we had about the orders, and worked with them in the event of any discrepancies in the deliveries.
● Managed my time accordingly to ensure wholesale paperwork made it to warehouse to provide team leaders accurate information to certify correct items loaded on trucks for delivery
● Adapted to change wholesale delivery paperwork at the last minute as needed per management
● Created and maintained organization of trucking paperwork and local retail sales paperwork
● Updated filing system
● Reassembled past packets with missing pages and filed them per company policy
● Assisted office manager and company manager with any duties requested
SKILLS
Intentional & quick learner
Eager for Training &
Development
Analytical problem-solving
skills
Intelligent oral and written
communication
Exemplary file record
maintenance
Distinctively organized
Empathetic customer service
Results oriented & self-driven
Collaborative & Adaptable
Diligent persistence
Strong Work Ethic
Proficient time management
10+ years experience birth-13
years
TECHNOLOGY & PRODUCTION
Google Drive
Microsoft Office
Microsoft Teams
Zoom
Photoshop
Adobe Creative apps
Circuit Maker
Point of Sale software
Credit Card Reader
Fitts Block, Murray, KY — Secretary
March 2019 - January 2022
● Monitored security and handled incidents in a calm and professional manner
● Completed all daily tasks and special assignments with an efficient and quality-driven approach
● Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
● Processed payments and applied to customer balance
● Created spreadsheets to maximize efficiency maintaining bookkeeping records, quarterly, semi-annual, and annual reports for federal, state, and local business requirements
● Supervised staff to ensure quality of customer service and efficiency of work completed
Check Into Cash, Paducah, KY — Assistant Store Manager June 2018 - March 2019
● Monitored security and handled incidents in a calm and professional manner
● Completed all daily tasks and special assignments with an efficient and quality-driven approach
● Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
● Processed payments and applied to customer balance Solera Lynx Services, Paducah, KY — CSR
June 2014 - February 2017
● Ensured exceptional customer experience by addressing customer concerns, demonstrating empathy, and resolving problems
● Applied highly effective selling skills while properly engaging and presenting solutions to customers and vendors
● Managed correspondence and records via manual and automated methods for maximum efficiency and accuracy
iKids, Benton, KY — Toddler Teacher
October 2013 - June 2014
● Facilitated open and loving environment where children could express themselves and direct their own age-appropriate learning
● Administered assessments for children and tracked results
● Planned, implemented, monitored, and assessed classroom instruction program
● Observed individual behaviors and suspect actions and reported to proper authorities when necessary
● Maintained safety and security of all in my care Quickbooks
Technical writing
Data analysis
Common operating systems
Manpower, Little Rock, AR — Staffing Agent
January 2012 - January 2013
● Followed qualifications, guidelines, and requirements for individual positions including systematic rating process to identify and measure appropriate candidates against established criteria
● Responded to client and prospective employee requests via telephone and email
● Organized and spearheaded Job Fairs to fill a large quota of manufacturing positions
● Performed initial client assessment, interview, and analysis to begin hiring process
● Copied, logged, and scanned supporting documentation
● Verified data integrity and accuracy
Bright Ideas, Sherwood, AR — Teacher Director/Lead Teacher January 2009 - October 2010
● Facilitated open and loving environment where children could express themselves and direct their own age-appropriate learning
● Administered assessments for children and tracked results
● Planned, implemented, monitored, and assessed classroom instruction program
● Observed individual behaviors and suspect actions and reported to proper authorities when necessary
● Maintained safety and security of all in my care
● Established and advocated guidelines for teacher performance, lesson planning, compliance with procedures, and record keeping
● Trained teachers on age appropriate activities, learning experiences, assessments, and how to keep proper objective assessments Audubon Area Community Services, Cadiz, KY — Special Education Teacher
July 2007 - October 2008
● Facilitated open and loving environment where children could express themselves and direct their own age-appropriate learning
● Administered assessments for children and tracked results
● Planned, implemented, monitored, and assessed classroom instruction program
● Observed individual behaviors and suspect actions and reported to proper authorities when necessary
● Maintained safety and security of all in my care
● Created weekly lesson plans
● Collaborated with teachers, therapists, and administration to develop and evaluate school programs including Individualized Education Plans by sharing student success data and insights
The Village, Murray, KY — Teacher
October 2001 - July 2007
● Facilitated open and loving environment where children could express themselves and direct their own age-appropriate learning
● Administered assessments for children and tracked results
● Planned, implemented, monitored, and assessed classroom instruction program
● Observed individual behaviors and suspect actions and reported to proper authorities when necessary
● Maintained safety and security of all in my care EDUCATION
Murray State University, Murray, KY — Interdisciplinary Early Childhood Special Education
January 2002 - May 2007
General GPA - 3.1
Major Courses - 3.4
Marshall County High School, Benton, KY — Comprehensive Honors Diploma
August 1996 - May 2000
REFERENCES
Tina Lambert
H & R Block Senior Tax Analyst
Symsonia, KY 42082
LaJetta Hutson
Former Supervisor
Benton, KY 42025
Rhonda Henson
Personal Reference
Benton, KY 42025
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