Customer Service Support

Benita Gladys Jesuwunmi (OND, BSc)

**, ****** ******, *****, **** Bus-stop, Lagos State.

081********• **************@*****.***

Personal Statement

My experience in banking operations has been tailored towards delivering satisfactory and excellent service to clients (customers). I am endowed to serve and thereby do not just go the extra mile to satisfy the customer but the last mile. I am a result-driven person who settles for nothing but excellence. I enjoy teamwork and love to settle down in a more challenging organization and make a real contribution. Key Skills

• Analytical and Problem-solving

• Proficiency in all areas of Microsoft Office, including Excel, Word, and PowerPoint

• Enterprise Resource Planning

• Proficiency in Project Management

• Excellent communication skills, both written and verbal

• Teamwork and attention to detail

• Customer Assistance

• Problem Resolution

• Regulatory Compliance

• Time Management

Employment History

Transaction Officer (Teller) – United Bank for Africa (UBA), Lagos State

(December 2019 – Present)

Responsibilities:

• Processing cash transactions, including deposits, withdrawals, and currency exchanges for customers.

• Accepting and processing checks for deposit or cashing

• Payment for different taxes for different states and bulk salaries payment.

• Instant transfer, receiving, and sending Western Union.

• Interacting with customers at the counter, addressing inquiries, and helping with routine banking transactions.

• Managing the supply of currency in the teller drawer, ensuring that it aligns with the bank's policies and security measures.

• Ensuring proper documentation of all transactions, including deposit slips, withdrawal slips, and other necessary paperwork.

• Adhering to banking regulations and policies to ensure compliance with anti-money laundering (AML) laws and other financial regulations.

• Following security protocols to safeguard against fraud, theft, and unauthorized transactions.

• Balancing the cash drawer at the end of each day to ensure that all transactions are accounted for accurately.

Contact Centre Consultant – ECOBANK NIG PLC, Lagos State

(March 2016 – 2018)

Responsibilities:

• Sales of ECOBANK products and services by phone – Telemarketing.

• Liaising between customers and the branch through the phone with respect to customer issues.

• Customer support on Card Balances, details of transactions and Card Status.

• Customer support on Account Balances, details of transactions, Account transfers, and Account Status.

• Attending to All Card Related Issues, Complaints, and Inquiries

• Making Loan Recovery Calls to customers

Customer Service Officer (I.T) – SKYE BANK PLC, Lagos State

(March 2015 – 2016)

Responsibilities:

• Attending to walk–in Customers’ complaints, inquiries, and requests.

• Opening of new Accounts.

• Reactivating Dormant Account.

• Other support services to ensure a smooth customer experience. Education

Covenant University, Ota, Ogun State

(2017 – 2021)

B.Sc., International Relations

Osun State College of Technology, Esa-Oke, Osun State

(2013 – 2015)

OND, Accounting, Upper Credit

Quine Unic College, Owode-Yewa Ogun State

(2009)

SSCE, Pass

Training and Certifications

IAPM Nigeria

Human Resource Management Masterclass May 2023

Hobbies & Interests

Technological derive/mindset, risk mind games, computer mind games, learning new things, Meeting People, Reading & Traveling.

References

References are available upon request.

Contact this candidate