Room Attendant Housekeeping

Curriculum Vitae

Reda Ben Haddane

Lot zerktouni N 257 M’hamid Marrakech 212*********

@ ***********@*****.*** Skype ID:

MY LIFE PHILOSOPHY: Success usually comes to those who are too busy to be looking for it. - Henry David Thoreau

SUMMARY:

Experienced Housekeeping Asst Manager with a proven track record of leading and mentoring diverse teams to exceed cleanliness standards and deliver exceptional guest experiences. Skilled in inventory management, training and development. I have dedicated 10+ years in the hospitality field, with a focus on ensuring operational efficiency and guest satisfaction. Motivated by the opportunity to bring joy to the internal and external customers through a caring, anticipating and creating memorable stay. Very responsible, positive and dynamic My proudest achievements include improving guest satisfaction scores by 10%. implementing a training program to enhance team knowledge and increasing the EES by 3%

STRENGTHS

Leadership

Led and mentored diverse teams, resolving conflicts and implementing change strategies resulting in improved operational efficiency.

Communication

Effectively communicated with staff, guests, and other departments, ensuring clear expectations and alignment with company values.

Attention to Detail

Maintained high cleanliness standards, conducting regular inspections and ensuring compliance with safety and quality guidelines.

SKILLS

Leadership, Team Management, Inventory Management, Training and Development, Quality Control, Customer Service, Communication, Problem Solving

EXPERIENCE

Housekeeping Asst Manager Jan 2023 – Present

Fairmont Royal Palm Marrakech

Led and mentored housekeeping staff to ensure cleanliness standards were met or exceeded resulting in improved guest satisfaction. Implemented inventory processes and managed the work order process to update operations. Reviewed RPS Scores and guest comments, taking action to improve guest experience. Managed labor, operating expense forecasts, and staffing levels. Trained and developed staff, ensuring compliance and completion of performance appraisals. Ensured safety and compliance standards were supported and communicated accordingly.

Gouvernant D’etage March 2019 -2022

Fairmont Royal Palm Marrakech

Housekeeping Supervisor Dec 2014 -Nov 2018

Beachcomber Royal Palm Marrakech

Housekeeping Room Attendant Dec 2013 – 2014

Beachcomber Royal Palm Marrakech

Housekeeping Room Attendant Aug 2012 -Nov 2013

TAJ Palace Marrakech

Housekeeping Room Attendant May 2012 -Aug 2012

Naoura Barriere Marrakech

Housekeeping Room Attendant June 2009 – May 2012

Atlas Targa Marrakech

Housekeeping Room Attendant July 2008 – May 2009

Atlas Medina Marrakech

EDUCATION

Office de la formation professionnelle et de la promotion du travail 2007 - 2008

Housekeeping management Diploma

Contact this candidate