Customer Service Store Operations

CC

CAITLIN CHOUINARD

*************@*****.*** 508-***-**** New Bedford, MA 02746

Knowledgeable Manager with over 19 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Payroll Management

Loss Prevention

Store Merchandising

Risk Management

Employee Training

Team Development

POS Systems

Operations Management

Supply Ordering

Talent Recruitment

Partnership Building

Store operations oversight

Operational Efficiency

Team Building and Leadership

Multitasking and Organization

Bank and Safe Deposits

Customer Service

Documentation And Reporting

Employee supervision and motivation

Staff Management

EssilorLuxottica Retail North Dartmouth,

MA

Store Manager

07/2005 - Current

Recruited, trained and supervised new employees.

Conducted daily store operations, including opening and closing procedures and cash handling.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Created weekly work schedules for store personnel. Trained and mentored associates to teach daily tasks and procedures. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Monitored employee performance and identified performance gaps for corrective action.

Ensured compliance with safety regulations and company policies. Mitigated business risks by working closely with staff members and assessing performance.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity. Fairhaven High School Fairhaven, MA

High School Diploma

05/2005

Summary

Skills

Experience

Education and Training

Bristol Community College Fall River, MA

Some College (No Degree) in Entrepreneurship

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