Customer Service Technical Support

Location:

Wheeling, WV

Posted:

September 17, 2024

Contact this candidate

Resume:

Jose Caban

**** *. ********* **** **** :***-***- 6334

Valley Grove, WV. 26060 E-mail :************@*****.***

CAREER OBJECTIVE:

To acquire a position which will offer an opportunity in a stable work environment with future growth potential. A position which may also enable me to utilize and expand any of my education and experience in Electrical installation, Shipping and Receiving, Assembly and Quality control, fiber optic installation, IT and Technical support, computer data networking and repair, office administration Web Site Editing and customer service.

SKILLS:

•Typing 60 - 80 wpm. PC and Circuit board repair

•Filing Alpha/Numeric Microsoft Office Word, Excel

•Fiber Optic and Cat5 wiring Electrical Wiring and repair

•Windows XP, Vista, Windows 7,8,10 Shipping and Receiving

•Bilingual English, Spanish Satellite Dish and Cabling installation

•IT Networking repair Tech Support Troubleshooting skills

•Website maintenance Tow motor and Reach truck operator

EDUCATION:

Aug. 2007 Orbit Systems Fiber Optic and Security

June 2008 West Virginia Northern, Weirton Campus

Received 4 year certification

May. 2000 Alabanza Inc.

Sept 2001 Redhat Linux Website Training

Steubenville, Oh. and Baltimore, Md.

Feb. 1992 PSI Electronic TV and Computer Repair Training Course.

Aug. 1992 PSI Institute, Euclid Ave, Cleveland, Oh.

Received Certificate

Sept 1976 Lincoln-West High School

June 1978 West 30th Street, Cleveland, Oh.

Received High School Diploma.

EMPLOYMENT HISTORY:

Feb. 2023 Eaton Corp. Washington. Pa.

Present Position: Press and Welder Machine Operator

Duties: Steel Electrical Box Production.

Operation of Welding and Press machines for production of electrical steel boxes for assembly, packing and construction.

Sept. 2022 Menards, Inc. Triadelphia, Wv.

Jan. 2023 Position: Hardware Dept. Sales

Duties: Scanning and stocking of incoming products.

Assembling of displays and product displays.

Assisting customers with locating products they are searching for.

May 2020 Lowes. Inc. Wheeling, Wv.

June 2021 Position: Electrical Pro

Duties: Customer support phone service, Inventory Control, Tow motor, Reach truck and Blue lift operator. Maintaining of stock product levels and assisting customers with product recommendations.

Feb. 2014 Satellite Networking, Caldwell, OH.

Dec. 2018 Position: Satellite Internet Installer.

Duties included mounting and maintaining of satellite dishes on customer’s properties. Meeting with customer’s to verify install preparations. Maintaining Supply inventory and use.

Nov. 2013 A2-C Communications, Steubenville, OH.

Feb. 2014 Position: Technical Support, Customer Service

Duties included Technical support in English, Spanish and French for car remote starter, alarm and keyless entry systems. Maintenance of company websites.

Feb. 2013 BCP3 and Associates, Cadiz, Oh. (NBC and ESPN)

Nov. 2013 Position: Level 2 Audio and Video Tech.

Contracted to NBC and ESPN. Duties include setup and delivery of mobile broadcast studios. Setup of video and audio Fiber Optic and Coax cabling at various stadium venues across the country for National and International broadcasts. Also driver and production equipment assistant.

May 2013 Superior Satellite, Wheeling, Wv.

Sept 2013 Position: Office Manager and Dish Network Installer.

Duties included assembly and installation of satellite dish equipment. Structure and pole mounting. Also residential and commercial RG6 cabling. Setup and troubleshooting of Dish Network system digital receivers.

EMPLOYMENT HISTORY: (Continued)

June 2012 WTS Inc., Weirton, WV.

Sept.2012 Position: PC Board assembly and soldering.

Contracted to Industrial Scientific Company in Pa.

Duties included organizing and soldering different components onto

PC boards for gas meter and detector assembly.

Jan. 1985 Rico Rocks Entertainment Group, The Ohio Valley, WV.

Present Position: Entertainer and Manager Duties include contact and arranging of dates for Weddings, Birthdays, Anniversaries all types of music occasions. Disc Jockey and Karaoke shows.

June 2003 JBS Technologies, Steubenville, OH.

Feb. 2006 Position: Technical Support, Customer Service

Duties included Technical support in English, Spanish and French. Installation

of car remote starters, alarm and keyless entry systems. Soldering of components

to PC motherboards. Quality control of products and maintenance of the

Company’s websites.

Aug. 2001 Huber Industrial Company. Follansbee, WV.

April 2002 Position: Laborer.

Operated vacuum trucks and industrial power washers at various steel mill

Companies in the Ohio Valley area. Office manager for Shipping and receiving.

May 1999 Alabanza Inc. Steubenville, Oh.

Jan. 2001 Position: Technical Support

Duties included assisting customers from all over the world with their websites and maintaining the code for operation of websites in English, Spanish and French.

Oct. 1997 Mintec Inc. Weirton, WV.

Aug. 1999 Position: Shipping and receiving, Shotcrete applicator, Working at various steel mills in the valley and operating, electronic measuring depth sensing equipment and coating the blast furnaces and steel ladles with shotcrete mix for insulation.

Feb. 1992 Tek Systems, Pittsburgh, Pa.

Aug. 1998 Position: Quality Control, IT software and hardware installations.

Duties included driving and or flying to Nationwide Insurance agent offices and Freightliner truck dealerships. Troubleshooting, upgrading, installing and repairing computers, monitors, printers and modems for the clients. Also repair and maintenance the computer network at Ansys Inc. in Cannonsburg, PA.

References – Jose Caban

Jodi Och Acquainted for 7 years

M & K Truck Center

Wheeling, WV.

Cell# 304-***-****

Tom Demuth Acquainted for 6 years

Moundsville, WV.

Cell# 304-***-****

Richard Gammons Acquainted for 5 years

Lowes Inc.

Wheeling, WV.

Cell# 304-***-****