Customer Service Data Entry

Shawyne Hundley-Chambers

**********@*****.*** 757-***-**** Newport News, VA

SUMMARY

Seeking Chat Technical Support Representative role with 10 years experience in customer service and technical support. Skilled in chat, text, email support, problem-solving, and Microsoft Office Suite. Excelled in data entry, customer interaction, and ensuring customer satisfaction at Beacon Hill Staffing and Ibex Global. WORK EXPERIENCE

Beacon Hill Staffing Boston Ma

Customer Service Representative Apr 2021 - Mar 2024

• Resolved customer inquiries and issues through chat, text, and email, ensuring timely and effective communication.

• Created reports and documentation using Microsoft Excel, PowerPoint, and Word to support customer service operations.

• Employed problem-solving techniques to address and rectify customer concerns, maintaining high levels of satisfaction.

PRA Group Inc 400 Butler Farm Rd Hampton Va

23669

Debt Collector May 2023 - Nov 2023

• Managed a high volume of inbound and outbound calls, facilitating effective communication with customers to guide them through the debt resolution process.

• Maintained meticulous records of customer interactions, documenting payment transactions and ensuring data accuracy.

• Processed customer payments securely, adhering strictly to company policies and regulatory requirements to protect sensitive personal information.

Concordia Home-Health 729 Thimble Shoals Blvd NN Va 23602

Personal Care Aide Jul 2015 - Sep 2020

• Delivered attentive personal care and assistance with activities of daily living, including meal preparation and hygiene maintenance, fostering client autonomy and self-sufficiency.

• Offered emotional support and companionship to enhance the quality of life for clients, prioritizing their comfort and satisfaction.

• Upheld stringent safety and cleanliness standards within client residences to ensure a healthful and dignified living space.

Ibex Global 2000 Enterprise Parkway suite 200

Data Entry/CSR Sep 2019 - Jul 2020

• Managed a high volume of inbound insurance claims, maintaining meticulous attention to detail to ensure accurate processing.

• Delivered consistent, high-quality customer service, resolving an average of 50 driver inquiries and issues per day.

• Executed precise data entry responsibilities, ensuring comprehensive documentation of customer interactions and claim details.

Hardee’s 131 W. Mallory St

Cashier Mar 2018 - Jun 2019

• Managed cash transactions and order processing with precision, while maintaining a cordial interaction with customers.

• Maintained cleanliness and order in the service area, collaborating effectively with colleagues to enhance customer satisfaction during peak times.

Arbys 100 Arthur Way NN Va 23602

Cashier Mar 2014 - Jun 2015

• Accurately handled monetary transactions and food orders, ensuring a hospitable environment for patrons.

• Maintained a clean and orderly service area, collaborating effectively with colleagues to enhance customer satisfaction during peak hours.

Waffle House 1811 W. Mercury Blvd Hampton

Va 23669

Server Jul 2013 - Jun 2014

• Delivered high-quality service by accurately processing cash transactions and fostering a welcoming atmosphere for patrons.

• Ensured meticulous adherence to hygiene protocols, maintaining spotless dining and kitchen areas while accurately preparing food orders in compliance with established recipes and procedures. EDUCATION

Warwick High School

Diploma, General Studies

51 Copland ln NN Va 23608

Jun 2013

CERTIFICATIONS

Debt Collection

Micro Locs and Extensions

Chat Support Specialist

SKILLS

10+ Years of Customer Service Experience • Proficient in Microsoft Excel, PowerPoint, and Word • Skilled in Chat, Text, and Email Support • Strong Problem-Solving and Communication Skills • Typing Speed of Up to 35 Words Per Minute • Experience in Personal Care, Including Cooking, Cleaning, Bathing, and Running Errands

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