Personal Assistant
Resume:
Dianna J. Wade
***********@*******.***
Objective
Detail-oriented professional with extensive experience in customer service, administrative duties, and healthcare. Seeking to leverage my strong organizational skills, proficiency in Microsoft Office, and experience in handling administrative tasks to transition into a customer service and office administration role. Work Experience:
Talem IP Law LLP
Janitorial Services - March 2024 - Present
● Clean and detail office workspaces, ensuring a professional and hygienic environment.
● Perform routine tasks including vacuuming, mopping, and sanitizing work areas.
● Work independently during evening hours, maintaining high standards of cleanliness, organization with privacy to clients information.
Cashier and Delivery Driver
Personal Assistant to Managing Operator
PDQ February 2015 – July 2024
● Managed cash transactions, including handling bank money change orders for operating cash.
● Coordinated and executed prompt deliveries to local catering customers, ensuring timely service and customer satisfaction.
● Provided exceptional customer service by assisting guests with food orders and processing payments efficiently.
● Supported the Managing Operator with various administrative tasks. Outback Steakhouse
Customer Service – Server, Head Waitress, Bartender, March 2005 - September 2014
● Provided exceptional customer service, managed time effectively to ensure accurate order entry.
● Performed opening and closing duties, including managing staff checkouts, bank drops, and balancing credit cards.
● Maintained detailed sales, comps, and profit and loss spreadsheets.
● Knowledge of our Commitments, Goals, Principles and Beliefs while taking orders accurately and using time management skills to enter orders with the sole purpose of ensuring that customer service is provided at the highest level.
● Trained new employees in all front of the house positions, graded menu tests.
● Put together Ally Rally’s (pep talks) to our staff about the day, go over any new food items or changes in the company that needed to be addressed, procedures that needed to be remembered.
● Safe Serve knowledge of proper food handling.
Pinellas County Health Department
Phlebotomist- September 2008 - September 2010
● Performed venipunctures and fingersticks on patients of all ages.
● Acquired knowledge of laboratory techniques, protocols, and procedures.
● Collected blood and urine specimens, performed pregnancy and hemoglobin tests.
● Gained proficiency with collection techniques and infection control procedures. Education
Ultimate Medical Academy, Tampa, FL Phlebotomy 2008 Ultimate Medical Academy, Tampa, FL Massage Therapy 2006 Marchmen Technical School, New Port Richey, FL Nurse Assistant 2003 Qualifications
● Customer Service: Excellent interpersonal skills and experience in high-pressure environments.
● Patient Care: Proficient in CPR, First Aid, and HIPAA regulations.
● Technical Skills: Microsoft Office, phlebotomy, lab specimen collection, and processing.
● Administrative Skills: Time management, multitasking, and organizational skills.
● Communication: Strong written and verbal communication abilities, effective charting.
● Proficient in Microsoft Office (Word, Excel, PowerPoint).
● Experienced with scheduling, record-keeping, and documentation.
● Familiarity with HIPAA regulations and medical office procedures.
● Strong ability to handle confidential information and maintain records.
● Strong ability to handle cash and credit card information with opening and closing duties.
Volunteer Experience:
Cub Scouts
Den Leader & New Member Coordinator 2019 – Present
● Organize and lead meetings, coordinate guest speakers with special activities, and manage communication with parents and scout members.
● Assisted youth scouts in achieving their goals and meeting requirements.
● Hosted youth summer camp for a week with activities for youth scouts Hidden Oak PTA
Campus Beautification Board Member 2022 – Present
● Spearheaded initiatives to enhance the school’s environment, collaborating with faculty and parents.
● Organized multiple events throughout the school year.
● Part of the PTA team since 8/2018
References available upon request.
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