Front Desk Customer Service
Resume:
Kim Bednarz
***********@*****.***
Work Experience
Dryer Operator
Rockshield - Cochrane, ON
July 2021 to Present
Operate dryer with with 8x4 sheets.
• Maintained a clean and safe work area at all times
• Feed the dryer with 8 x4 plywood sheets
• Receive 8x4 plywood sheets and place them accordingly
• Attend to Supervisor when machinery needs to be fixed Cashier/Customer Service
Angel Mini Mart - Cochrane, ON
August 2020 to Present
Aug. 27,2020- Current
Angel Mini Mart
Restocked, arranged and organized merchandise.
Processed POS transactions, including cash and credit purchases or refunds completed sales in excess of $ amount with near zero error rate using POS system. Prepared and submitted end of shift reports.
Counted cash in register at end of shift.
Assisted customers by answering questions and fulfilling request sand most stellar accomplishment. Front Desk Agent
Best Western Swan Castle Inn - Cochrane, ON
July 2019 to August 2020
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Quickly answered calls and routed to proper guest or department using multiline phone system.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Entered customer data using [Type] software and updated information whenever patrons changed rooms.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Pharmacy Assistant
Medical Pharmacies Group Limited - Ottawa, ON
November 2012 to June 2019
• Provided administrative support including, filing, copying and faxing.
• Verified order information against computer database.
• Greeted customers and responded to questions in friendly and knowledgeable way.
• Updated computer system with current customer, payment and inventory information.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Kept pharmacy counter and related areas clean, neat and organized.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
• Received incoming supplies and stocked in correct locations.
• Counted and labeled prescriptions with correct item and quantity. Education
AEC / DEP or Skilled Trade Certificate in Medical Office Assistant Herzing College - Ottawa, ON
September 2009 to June 2010
Secondary School
S.R.F. K13 - Smooth Rock Falls, ON
Skills
• Customer Service
• Cash Handling
• Merchandising
• Food Service
• Cashiering
• Cleaning Experience
• Computer Skills
• Organizational Skills
• Team Work
• Reliability
• Flexibility
• Machining
• Sales
• Microsoft Excel
• Maintenance
• Computer Operation
• Microsoft Powerpoint
• Microsoft Outlook
• Front Desk
• Typing
• Microsoft Word
• Guest Services
• Retail Sales
• Administrative Experience
Languages
• English - Fluent
Certifications and Licenses
Medical Office Assistant
Present
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