Social Media Customer Service

WEI CHEN

Issaquah, Washington *****

**********@*****.***

www.linkedin.com/in/wei-chen-via-chen

ACCOUNTANT

With over 8 years of experience in accounting, one year of logistics and customer service, I have developed a diverse set of skills that enable me to excel in various roles and industries.

EXPERIENCE

IMA (Institute of Management Accountants), Greater Seattle Chapter March 2022 – Present

Board Member, Chair of Social Media, Volunteer

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Help handle the social media for IMA Greater Seattle Chapter.

West Coast Customs China (CHINA) March 2014 – April 2019

Manager’s Assistant (Part-time)

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Assisted in the purchase of the from West Coast Customs. (located in LA) helped negotiate with WCC’s CEO and reduced 50% of the franchise price.

Communicated with German auto parts suppliers about orders, invoices, services, and relevant issues

Hongyuan (Dalian) fruit and vegetable CO., LTD (CHINA) January 2011 – April 2019

Accountant Clerk (Full-time)

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Worked closely with bankers to prepare paperwork for loans with accuracy and speed.

Registered new companies and handled procedures for the modification of registration information.

Reconciled accounts with accuracy.

Honour Lane Shipping Ltd - Dalian Branch (CHINA) August 2009 – December 2010

Oversea Customer Service

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Assisted foreign agents to contact domestic customers, set appointments, scheduled shipping, fulfill special-order requests, and arranged merchandise pickup at other locations. Learned agents’ SOP and taught them to OP team.

Cultivated customer loyalty, promoted repeat customers, and improved sales.

EDUCATION

Master of Professional Accounting(MPAC), Seattle University, Expected June 2025

Bachelor of Science (BS), Logistics Engineering, Dalian Maritime University 2005-2009

ADDITIONAL

Languages- Fluent in Mandarin and Intermediate in English

Certification and Training- Leadership Pewter Level, IMA Institute of Management Accountants, June 2023

Cleared both CMA(Certified Management Accountant) exam on first try on 5/27/2023 and 2/19/2022.

Technical Skills- Microsoft Excel.

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