Customer Service Front Desk

JEAN BERNAR

PIERRE

SECURITY OFFICER,FRONT DESK

***********@*****.*** 305-***-****

Miami, Florida 33161

Alliesd Universal Security Company - Front Desk Receptionist Miami, Florida • 09/2022 - Present

EXPERIENCE

Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.

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• Provided a high level of customer service to all clients. Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.

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Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.

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Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.

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Established and maintained good communications with personnel and clientele.

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Ensured that all safety protocols were followed according to established guidelines.

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Documented and distributed messages to support timely communications.

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Maintained office equipment and reported malfunctions for servicing.

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Interacted with management and colleagues to resolve important administrative matters.

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Accomplished Data Entry

Administrator from Public Healthy

Department, adept at spreadsheet

tracking and data analysis, with a

flair for conflict management and

team collaboration. Excelled in

customer service and problem-

solving, enhancing operational

efficiency and client relations at

Alliesd Universal Security Company.

Dependable worker with

knowledge of customer service,

data entry, and records

management. Highly organized and

self-motivated, with excellent

communication and interpersonal

skills. Demonstrated ability to

prioritize tasks and meet deadlines.

Seeking to utilize excellent

communication, interpersonal, and

organizational skills to complete

tasks. Reliable with a good work

ethic and the ability to quickly

adapt to new tasks and

environments.

PROFESSIONAL

SUMMARY

Universidad de Santiago de Cuba

Santiago de Cuba • 09/2013

Certification: Clinical Epidemiology

Public Administration

INAGHEI,Haiti • 09/2006

High School Diploma

EDUCATION

SKILLS

• Correspondence drafting

• Spreadsheet tracking

• Inventory Control

• Departmental support

• Customer Service

• Team Collaboration

• Call Routing

• Work Prioritization

Verbal and written

communication

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Alliesd Universal Security Company - Security Rover Miami, Florida • 07/2023 - 11/2023

Public Healthy Department - Data Entry Administrator Port de Paix, Nord Ouest, Haiti • 09/2009 - 01/2021 Utilized strong communication skills when interacting with customers or colleagues.

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Maintained accurate records of incidents or violations observed during patrols.

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Investigated disturbances, thefts, vandalism, and other criminal activities as required.

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Performed regular inspections of fire extinguishers, alarm systems, CCTV cameras. for proper functioning.

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• Ensured that all safety protocols were followed while on duty. Worked collaboratively with other members of the security team to achieve common goals.

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Generated regular reports based on collected data to provide management with key insights about business operations.

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Prepared detailed documentation outlining process flows, user instructions, troubleshooting tips.

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Provided technical support for users having difficulty navigating through database systems.

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Updated existing records as needed when changes occurred or new information was received.

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Created reports using MS Access to analyze customer trends and sales patterns.

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References available upon request

REFERENCES

LANGUAGES

Creole

Native

•

French

Native

•

Spanish

Advanced

Cuba

•

English

Advanced

Lindsey Technical School

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• Conflict Management

• Telephone Etiquette

• Listening Skills

• Researching skills

• Issue handling

• Problem-solving skills

• Excellent Communication

Contact this candidate