Customer Service Receptionist Assistant Cashier office management
Resume:
Melania Menasakanian
Email: *****************@*****.***
Mobile: 818-***-****
https://www.linkedin.com/in/melania-menasakanian.com Summary:
Recent college graduate with a demonstrated background in customer service, cash management, and problem resolution, seeking a full-time position in retail or customer service. Known for strong interpersonal skills, the ability to work effectively in diverse environments, and a commitment to providing high-quality service. Proficient in English, Armenian, and Persian, with a focus on delivering excellent customer experiences.
Key Skills:
- Customer Service (face-to-face and phone)
- Problem Solving and Conflict Resolution
- Cash Management and Sales Reconciliations
- Transaction Processing and Sales Refunds
- Stock and Inventory Control
- Store-based Security and Stock Receipting
- End-of-day Processing and Data Entry
- Sales Negotiations and Product Selection
- Multi-tasking in High-Pressure Environments
- Strong Communication and Interpersonal Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- POS Terminal and Call Center Operations
Professional Experience:
Super King Market – Customer Service Assistant & Assistant Cashier June 2015 – Present
- Provided high-quality customer service at registers, lay-by counters, and on the retail floor.
- Managed cash sales, ensuring accurate daily reconciliations and conflict-free transactions.
- Assisted with stock control and visual merchandising, contributing to store organization and display.
- Processed lay-byes, refunds, and stock movements with accuracy and efficiency. Key Achievements:
- Frequently commended by supervisors for consistently accurate cash handling and outstanding customer service.
- Played a key role in sales reconciliations, contributing to a significant reduction in transaction discrepancies.
Kermanig – Customer Service Receptionist / Cook Assistant June 2013 – June 2015
- Managed incoming customer calls, resolving inquiries, and ensuring timely transfer to appropriate departments.
- Handled administration tasks including typing, mail management, and customer records processing.
- Provided front-line support for visitors, ensuring a welcoming and organized environment.
Key Achievements:
- Praised for strong organizational skills and the ability to manage multiple administrative duties simultaneously.
- Recognized for exceptional customer service, with a focus on building rapport with visitors and callers.
Levon’s Cafe – Customer Service / Front Desk
May 2012 – April 2013
- Delivered customer service at the front desk, ensuring all customer inquiries were addressed efficiently.
- Handled cash management duties, ensuring accuracy and transparency in all transactions.
- Welcomed and assisted visitors, ensuring they were informed of expectations while on-site.
Key Achievements:
- Developed strong interpersonal skills, interacting with a wide range of customers and ensuring a positive experience.
Primerica Financial Services – Insurance Agent / Customer Service August 2011 – March 2012
- Conducted interviews and scheduled appointments for potential clients, analyzing their financial needs.
- Collaborated with clients to provide financial advice, followed up to ensure satisfaction, and built long-term relationships.
- Managed internal communications and maintained compliance with relevant federal and state laws.
Key Achievements:
- Recognized for achieving high levels of client satisfaction and maintaining a consistent pipeline of prospects.
Education:
Glendale College
GED, 2011
Additional Coursework:
- Completed a short course in Effective Customer Service and Office Receptionist Skills, 2011
Personal Attributes:
Reliable: Proven ability to maintain regular and on-call shifts, providing coverage during peak periods.
Adaptable: Flexible and quick to adapt to changing work environments and customer needs.
Enthusiastic: Always willing to improve morale and contribute positively to the workplace atmosphere.
Languages:
- English (Full Professional Proficiency)
- Armenian (Full Professional Proficiency)
- Persian (Full Professional Proficiency)
Volunteer Experience:
Welfare Office, Glendale, CA – Customer Service Receptionist Assistant April 2011 – June 2011
- Provided customer service support by managing calls, organizing mail, and handling administrative tasks.
- Assisted with the coordination of visitors, ensuring smooth operations and excellent service.
PROFESSIONAL REFEREES
Maria Supervisor Arturo Manager
CUSTOMER SERVICE ASSISTANT CUSTOMER SERVICE ASSISTANT Super king Super king
Phone 626-***-**** Phone 626-***-****
John Supervisor Suzy Manager
CUSTOMER SERVICE CUSTOMER SERVICE
Kermanig Kermanig
Phone: 818-***-**** Phone818-***-****
Melania Menasakanian
Email: *****************@*****.***
Mobile: 818-***-****
Contact this candidate