Self Motivated Professional
Resume:
Leslie “Michelle” Machwart
Big Spring, TX 79720
******.********@****.***
432-***-**** x 8743 or
********.********@*****.***
432-***-**** Mobile
Temporary Program Tech
Texas Farm Service Agency-Howard County FSA
March 2024 to Present
Duties consist of completing all badging, orientation, and training as required to fulfill daily tasks pertaining to the programs administered in the County.
Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel. Utilizing various web-based software applications to maintain producer data, processing automated forms, and routing compliance administration.
Texas Real Estate Agent
Keller Williams Realty, United Country, Home Realtors
2006 to Present
Starting in 2006 in the Dallas market I first worked as a Contracts Administrator, Marketing Specialist, and Multiple Listing Services coordinator for large teams of agents within the Keller Williams Brokerage. At over 500 agents, daily training classes were provided as well as weekly market meetings. As team administrator, I presented new listings, discussed agent production, pending contracts, and participated in relevant market center networking programs. Trained new team members in all aspects of real estate sales, listings, and marketing specialized for each team. New team members also needed business cards, badges, and other marketing tools created specifically for them under the team’s name. Utilizing the MLS, Buyer’s agents needed showing appointments and instructions. Listing agents needed a specialized listing presentation package complete with sales comparables and marketing samples, while buyer’s agents needed representation paperwork and mortgage information. Made weekly calls to Seller’s to discuss recent showings, marketing assessments, and any repair or maintenance issues to be resolved before closing. I also worked for property management teams as the management agent, bookkeeper, and administrator for leasing, management, and marketing of single-family homes throughout the Dallas Metroplex. Managing over 300 homes, duties consisted of marketing, lease contracts, management contracts, maintenance supervision, monthly rent collections, evictions, and owner payment processing.
Also provided training and support for sales team members as needed in utilizing the MLS, listings, buyer contracts and addenda.
Moved to Big Spring in 2011 and have operated as a top producing Salesperson and was number one in sales in 2015. Experienced in Single-Family, Commercial, and Farm & Ranch properties.
Served on the ARB Boad for the Howard County Appraisal District for two, 3-year terms, where property tax protests were heard and decided upon. The ARB Board has the power to change property class, agricultural exemptions, homestead exemptions, and other variables to ensure that the property taxes were fairly appraised.
FEMA Home Inspector contracted through PB disaster Services/WSP USA Inspection Services, U.S. Territories
Jan 2015 to Jan 2021
Working as a subcontractor for FEMA, Inspectors are deployed to different declared disaster areas to complete home inspections, verify residency, eligibility, and loss/damage of affected homes in the area. All inspectors are required to be badged through the Department of Homeland Security prior to being eligible for deployments. Inspectors are required to complete FEMA training courses, then additional training for the inspection process and determining eligibility are provided through WSP. On site training prior to being assigned inspections specific for each disaster was also provided. Inspectors scheduled their own appointments and then met with resident to record damages and verify occupancy. Each inspection was completed, verified, and went through the quality control process by use of a FEMA owned tablet. Inspectors were responsible for their own time keeping and expense reports, but travel arrangement were provided.
Licensed Insurance Adjuster (All Lines) TX, LA, FL, MS, AL, MI
Nov 2014 to Jan 2021
Completed all course work to become a licensed adjuster in multiple states, specializing in catastrophe claims for single-family homes. Once licensed, adjusters are required to learn how to write claims for each carrier they work for i.e. State Farm, Allstate, Liberty Mutual, etc. Once assigned a claim, inspectors schedule appointments to meet with the Insured, record items of loss by photographs, measurements, and determining cause of loss – wind, snow, hail, fire, etc. Processing claims consisted of uploading data into Xactimate 28 to create a 3D drawing, cost estimate, and uploading photos with relevant description, Eagle View satellite images, and a written narrative to describe loss and coverage. Once completed, files are turned into a desk adjuster who will review the file and ask for any changes/corrections/adjustments to be made prior to claim approval and payment. Adjuster pay is based on a sliding scale, dependent upon the amount of loss approved by the carrier.
Power Tek Systems
July 2003 to May 2005
Performed all bookkeeping and administrative duties as needed to support three, two-man crews for the installation of electrical equipment at newly installed cellular phone towers. Daily tasks included assigning purchase order to new contracts, creating job folders, tracking job costs to keep expenses below job estimate, accounts payable, accounts receivable, payroll and payroll taxes. All bookkeeping was prepared through the QuickBooks application.
George McKenna Electrical Contractors Inc.
October 2000 to August 2001
Performed all Administrative duties to support electricians installing electrical telecommunications equipment. Daily tasks consisted of creating job folders, created a new system to correctly manage purchase orders, invoicing, and heavy collections. Successfully recovered over 95% of old debt incorrectly invoiced prior to my employment. Other duties consisted of managing cell phone equipment, repairs, and usage for over 90 employees, and managing an on-board vehicle tracking system for the service vans.
Supreme Roofing Systems
May 1998 to July 2000
As the Administrator of the Maintenance Department of this commercial roofing company my duties consisted of processing service requests via phone or email, generating work orders for the service crews to complete, and then correctly invoice the customer from the completed work order. During heavy rains, department could generate as many as 200 service requests per day. Other duties consisted of maintaining accurate and updated customer records, creating marketing pieces, and weekly collection calls to customers to keep accounts current.
S.W. Contract Services
January 1996 to April 1998
Provided all office support for turbine repair projects, both on-site and remotely throughout the world. Once a job was awarded to the company, the owner would decide to have the crews assemble on-site or travel to the job destination. Common duties were travel arrangements for crews, equipment, and/or supplies, per diem and contractor payment processing. Knowledge of global shipment procedures, translating correspondence and region-specific etiquette were invaluable. All bookkeeping was prepared through the QuickBooks application.
Morgan Mitchell Development, Inc.
March 1993 to September 1995
Provided all administrative support to manage and build several multi-family complexes throughout Ohio. Reporting directly to the President and Vice-President my duties consisted of written correspondence to all investors, sub-contractors, apartment managers, lending institutions, architects, zoning offices, and condominium owners. Four complexes were Tax Credited communities which were governed by the Ohio Finance Housing Authority and required tenant qualifying, apartment qualifying, and reporting on eligibility. Investors who were a part of the O.F.H.A. communities received income tax credits, based on these criteria. Was instrumental in providing all necessary support from blueprint to certificate of occupancy status on four complexes built between 1993 and 1995, including the startup of the company’s first condominium project on the shores of Lake Erie. Each owner was able to designate interior specific designs/finish out, and these requests needed to be correctly communicated to the contractors assigned to the project. Condominium units were advertised and sold at the Cleveland Boat & RV Show from a sales booth and materials I designed and managed.
Education
Midland Community College
Completed two semesters of general education.
Howard Junior College
Completed two semesters of general education.
QuickBooks Certified Advisor 2001-2003
Certified by Intuit to set up, train, or support QuickBooks users.
Texas Real Estate Salesperson
Completed all courses to pass the Texas State License Test and all required continuing education to maintain a Salesperson License.
Completed all courses to be eligible for a Texas Broker’s License exam.
Wardlaw School of Insurance Adjusters
Completed required education to pass the Texas Insurance exam to become licensed as an Insurance Adjuster.
Completed all required continuing education to maintain a licenses in the following reciprocal states: Texas, Louisiana, Alabama, Mississippi, Florida and Michigan.
Completed advanced classes for inspecting homes, roofs, siding, and flooring.
Other Certifications
Xactimate 28 I & II Training
Wardlaw – Adjusting/Inspection Training
Federated National Desk & Field Certification
Louisiana Citizen’s Field Certification
Liberty Mutual Field Certification
State Farm Field Certification
Eagle View Certified On-Site Inspector for Allstate
Projects
PB Disaster Services – Baton Rouge 2016 Floods
Performed 85 FEMA Home Inspections in 3 weeks.
PB Disaster Services – Hurricane Matthew 2016
Performed 29 FEMA Home Inspections in 9 days.
WSP/PB Disaster Services – Hurricane Harvey
Performed 11 FEMA Home Inspections in 4 days, left the field to go to Florida for Once Call Claims.
One Call Claims – Hurricane Irma
Working as in Independent Property Field Adjuster, I processed 63 claims from scheduling, inspecting, and billing utilizing both Xactimate 28 and Virtual Claims Adjuster software, with only 1 call back inspection once I left the field.
Additional Skills
Extensive organizational and communication skills as needed for sales, marketing, contract negotiations, inspections, and repairs as needed for the sale of residential and commercial real estate, disaster claims, verification and compliance, homeowner policy coverage and interpretation.
Over 35 years of computer experience in various software/hardware as needed in administration, bookkeeping, real estate sales and appraisals, real estate sales data and interpretation, marketing, home inspections, estimating single family homes, including drone capabilities.
**Transcript from Texas Real Estate Commission and the Texas Department of Insurance are available by request.
REFERENCES
Leslie Elrod-Hobbs 432-***-****
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Carson Coulter 432-***-****
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Kathy Bagwell 432-***-****
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Tonya Hilario 432-***-****
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Mique Yarbar 432-***-****
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David Brenholtz 806-***-****
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Mary Pat Elledge 214-***-****
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Mike Ripperger 214-***-****
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Ron Robinson 972-***-****
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Sandra Adams 432-***-****
Adam Balcazar 432-***-****
Jana Murphree 432-***-****
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