Customer Service Representative
Resume:
MALLORY CARMON
**** ********* ** ● FAYETTEVILLE, NC ● 28304
**************@*****.***
EDUCATION
Kennesaw Mountain High School ● Kennesaw, Ga
• Diploma 3.6GPA, May 2011
EXPERIENCE
Snyder Learning Center • Fayetteville, Nc. February 2023 – January 2024
Teacher, Toddler 1yr classroom
• Assisted in children’s self development
• Maintained classroom, organized and kept clean for a positive learning space
• Provided parents with daily reports on their child’s daily activities,
• Engaged with parents and management, keeping them informed on about children in my care
The Academy of Ellison Lakes • Kennesaw, Ga. March 2022 – August 2022
Teacher, infant classroom
• Caring for infants aged newborn to 9 months
• feeding and changing on schedule time
• nurturing baby needs via playtime, reading stories, tummy time
• keeping parents informed with daily activities through procare app
• ensuring calm and effective baby needs, naptime, playtime, and infant appropriate curriculum
• creating loving warm atmosphere for all babies and forming strong communication with their parents
Sunbrook Academy • Kennesaw, Ga. July 2021- March 2022
Teacher, pre toddler 2 yr old classroom
• Maintained classroom safety, putting the children’s safe-keeping at importance.
• Provided a fun learning environment by focusing on age appropriate games and learning activities.
• Assisted in the growth and development of each child, including meeting age milestones accordingly
• Provided parents with daily reports on their child's daily activities, including pictures through Sudbrook’s app
• Assisted in children’s self development such as potty-training, washing hands, and dressing themselves
Connexus. ● Marietta, Ga. August 2020 – May 2021
Customer Service Representative
• Achieved customer satisfaction rating for having a friendly, understanding, and patient attitude toward customers
• Engaged with 60 plus customers during shifts
• Managed concerns and complaints with an understanding demeanor
• Executed customer questions, resolving issues
Childcare Network • Hiram, Ga
Teacher, Pre-toddler 1 yr old Class. October 2018 – July 2020 • Maintained classroom, organized and kept clean for a positive learning space
• Assisted in the growth and development of each child, including meeting age milestones accordingly.
• Provided parents with daily summaries on their child's day to day activities, including pictures through the CNI app
• Assisted in children’s self development such as potty-training, washing hands, and dressing themselves
• Provided warm and loving environment for children with plenty of fun learning activities.
NexRep • Marietta, Ga. January 2018 – August 2018
Call Center Agent
• Resolved customer call complaints within 24 hours
• Answered 10 plus calls per hour
• Maintained a professional, friendly demeanor with customers at all times, receiving positive customer reviews
• Established knowledge of protocols, answering customer inquiries
The Goddard School • Marietta, Ga
Assistant teacher, Toddler 1yr old class October 2015 – September 2017
• Maintained classroom safety, putting the children’s safe-keeping at importance.
• Provided a fun learning environment by focusing on age appropriate games and learning activities.
• Assisted in the growth and development of each child, including meeting age milestones accordingly
• Provided parents with detailed summaries on their child's daily activities, including pictures and videos, via
the Goddard School's Tadpole app.
• Developed great relationships with each child and their parents, leading to many outside babysitting
Opportunities.
Ivy Hall Day School • Dallas, Ga
After-School teacher, ages 3-5 August 2013 – October 2015
• Provided a fun learning environment, focusing on age appropriate learning activities
• Assisted in the children’s growing independence by focusing on self development skills and self expression
• Maintained clean and safe classroom for children to explore
SKILLS
• CPR/1st aid certified
• Bright from the Start training
• Ability to navigate Microsoft Office, Word, Excel
• High level of patience with immense compassion
• Skilled care taker worker with immense knowledge
• Skilled customer service Representative
• Great communication and interpersonal skills
• Ability to get along and entertain children, pets, and their families
• Excellent supervision skills
• Efficient on offering safe environment
REFERENCES
● Leslie Longoria • Marietta, Ga. ● Mallory Schrampher • Marietta, Ga
******.*.********@***.*** ******.**********@*****.***
I've nannied for Leslie`s family since 2017. I’ve nannied for Mallory’s family since 2016
● Julie Kirby • Marietta, Ga. ● Shawnda Wimbs • Hiram, Ga
*****.*.*****@*****.*** Ms.Shawn was the standing director while
I’ve nannied for Julie and her family since. 2016 employed at Childcare Network.
• Each family's relationship with me were created when I taught their children at school. Those relationships extended to working for many families in their homes with confidence of my responsible and sound nature.
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