Customer Service Representative

Tierra Rhoades

Entry-Level Phlebotomist

*************@*****.***

470-***-****

Atlanta, GA

Certified Phlebotomy Technician (CPT) looking for an opportunity to apply my compassion for people and strong work ethic. Equipped with a solid knowledge of phlebotomy techniques and a strong desire to contribute to the healthcare field. I look forward to improving patient outcomes and collaborating with other patient-centered staff.

WORK EXPERIENCE

Solutran – Customer Service Representative 2020 - 2023 Atlanta, GA

• Answered inbound calls from health insurance members and provided great customer service while being empathetic to the members concerns and questions

• Assisted customers with a warm and professional attitude and managed customer accounts

• Maintained an average score of 90% during each call

20 Dollar Chiropractic – Case Manager 2019 - 2020 Alpharetta, GA

• Greeted patients as they entered the clinic and logged them into Dr. Chrono to confirm their appointments

• Cleaned and prepared exam rooms for patients while obtaining their pain levels

• Assisted new patients by setting up their patient profile through Dr. Chrono and filed new patients paperwork

• Managed billing and clerical back office work while providing excellent customer service to patients

EDUCATION

Phlebotomy Certification Program

Atlanta Career Institute: Norcross, GA 2024

Relevant coursework: Anatomy & Physiology, Medical Terminology, Infection Control, Blood Collection Techniques

Certification: Certified Phlebotomy Technician (CPT) Certified from NHA (National Healthcareer Association)

SKILLS

- Venipuncture and capillary puncture techniques

- Proper handling and labeling of specimens

- Knowledge of medical terminology and safety protocols

- Good communication and interpersonal skills

- Attention to detail and ability to follow instructions

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