Customer Service Patient Care
Resume:
Tyra Barber
Cayce, SC *****
**************@******.***
Authorized to work in the US for any employer
Work Experience
Customer Service Advocate II
Blue Cross Blue Shield-Cayce, SC
December 2023 to Present
• Ensures effective customer relations by responding accurately, timely and courteously to telephone.
• Accurately documents inquiries.
• Initiates or processes adjustments or performs other research as needed to resolve inquiries.
• Coordinates with other departments to resolve problems.
• Receives incoming calls from providers, nurses doctors and very few patients about authorizations
& cot coding.
Guest Service Associate
European Wax Center-Staten Island, NY
April 2023 to August 2023
• Educating guests on the benefits of waxing and our wax packages.
• Scheduling and confirming appointments and managing guest flow throughout the day.
• Answering phone calls, calling and texting guest on work computer to confirm guest reservations.
• Processing payments for services & wax passes.
Clerical Associate III
Bellevue Hospital-Manhattan, NY
January 2023 to April 2023
• Performs general clerical and receptionist duties supporting the labor and delivery patient care unit, including preparing, compiling and maintaining records in nursing unit.
• Works closely with nursing staff to facilitate triage patient flow.
• Generates department records.
• Makes L & D charts including vaginal, c-section, and fetal demise.
• Performs receptionist duties for patient care or technical area; receives, initiates, and directs telephone calls and messages.
• Operates a personal computer, calculator, FAX machine, copy machine, scanner and related office machinery.
• Processes and maintains records of admissions, transfers, discharges, and deaths. Front Desk Receptionist
Advanced Dental Care-Brooklyn, NY
January 2022 to July 2022
Monitor/track Broken Appointments.
• Notify clinical staff of change in schedule as soon as it occurs.
• Greet patients immediately upon arrival in pleasant and positive manner.
• Perform check-in procedures; obtain appropriate signatures for required documents.
• Enters New Patient (NP) into computer.
• At check out, collect payment from patient in the form of cash, check, credit card
• Able to perform “close out” procedures at end of day. Guest Service Associate
European Wax Center-Philadelphia, PA
June 2021 to December 2021
• Responsible for all opening and closing procedures of the center.
• Responsible for managing the flow of guests in and out of the center and assisting with questions as needed.
• Responsible for managing the Reservation Book regarding the guest requests and associate's availability.
• Responsible for educating all guests
• Responsible for creating a memorable guest experience by utilizing EWC terminology, and tailoring the scripts and standard responses while working in the location. Administrative Assistant
CAMBA-Brooklyn, NY
January 2018 to January 2020
• Provide administrative and clerical support to ensure the smooth operations of shelter social services and other departments.
• Provide coverage/back-up for Receptionist (i.e., answer and screen incoming calls)
• Direct callers and general voicemail messages to the appropriate personnel.
• Assist non-clerical staff with clerical work (i.e., data collection and data verification)
• Greet visitors/clients, determine nature of business, and announce visitors to appropriate personnel.
• Compose, type and send general correspondence, memos, reports and marketing materials (via e- mails, faxing, interoffice mail, etc.).
• Coordinate and schedule meetings, conference calls, prepare agendas, reserve and prepare meeting rooms/facilities.
• Record, type and distribute minutes of meetings. Retail Sales Advisor
Uniqlo-Manhattan, NY
October 2015 to January 2017
• Attract new clients by acting as a brand ambassador through networking
• Capture meaningful customer data according for the purposes of connecting with the client, building relationships and personalizing future client development opportunities
• Ability to discuss with clients and give advice on general trends in fashion and culture
• Answer phones when needed
• Maintained inventory on sales floor, managing price markdown Footlocker Sales Associate
Foot Locker-New York, NY
July 2014 to December 2014
• Performed the tasks of assisting with setting up of sales floor display
• Assigned responsibilities of maintaining a clean working environment
• Handled the tasks of assisting customers by identifying and meeting their requirements
• Performed responsibilities of providing excellent customers service by attending to their needs Education
High school diploma
A C Flora High School - Columbia, SC
September 2010 to June 2014
Skills
• Data Entry
• Medical terminology
• Guest Services
• Administrative Experience
• Documentation review
• Customer service
• Medical Records
• Dental Assisting
• Dental Receptionist
• Hospitality
• Medical receptionist
• Front desk
• Computer skills
• Office experience
• Typing
• Phone etiquette
• Organizational skills
• Office management
• Multi-line phone systems
• Calendar management
• Computer literacy
• Triage
• Infection Control Training
• EMR Systems
• Medical Scheduling
• Clerical Experience
Certifications and Licenses
Certified Home Health Aide
Contact this candidate