Medical Assistant Customer Service
Resume:
**********@*****.***
CA, 92677
OLUWADAMILOLA AYENI
Medical Assistant
PROFILE SUMMARY
An intelligent and analytical young professional with Medical Assistant certification. I have extensive experience in patient care as a Med Tech with over 5 years of experience in Health Care Services.
EDUCATION
College and Career Advantage, San Jan Capistrano, CA – Medical Assistant Jan – June 2024
Direct Support Professional, West Covina (DSP 1 & 2) 2020 - 2021
B.sc Business Administration – Lagos State University, 2002 – 2006
Ordinary National Diploma – Business Administration, 2000 – 2002
EXPERIENCE
OC HOME CARE
CARE GIVER (Jan 2021 – Date)
Responsibilities
Responsible for meeting basic and essential needs of clients
Administering prescribed medications
Administering basic first aid treatments as might be required
Engaging clients in conversations and general activates
Taking clients on walks, and basic physical exercises
Keeping clients physical hygiene
Administering meals at appropriate times
Ensuring daily, weekly and monthly routines are adhered to.
RHEMA CARE FACILITIES
Lead Care Giver (September 2019 – January 2021)
Responsibilities
General facility administration, including but not limited to grocery shopping.
Maintaining facility cleanliness
Payroll administration and management
Supervision of other care givers
Making sure medical appointments are booked and attended
Booking of field trips and taking clients on same
Responsible for meeting basic and essential needs of clients
Administering prescribed medications
Administering basic first aid treatments as might be required
Engaging clients in conversations and general activates
Taking clients on walks, and basic physical exercises
Keeping clients physical hygiene
Administering meals at appropriate times
Ensuring daily, weekly and monthly routines are adhered to.
EVE-LEE ADULT FACILITIES
Lead Care Giver (September 2019 – January 2021)
Responsibilities
General facility administration, including but not limited to grocery shopping.
Maintaining facility cleanliness
Payroll administration and management
Supervision of other care givers
Making sure medical appointments are booked and attended
Booking of field trips and taking clients on same
Responsible for meeting basic and essential needs of clients
Administering prescribed medications
Administering basic first aid treatments as might be required
Engaging clients in conversations and general activates
Taking clients on walks, and basic physical exercises
Keeping clients physical hygiene
Administering meals at appropriate times
Ensuring daily, weekly and monthly routines are adhered to.
INTEGRATED HOMES LIMITED
Business Development Executive 2009 - 2019
Strategize ways to build market share, increase revenue, and acquire success through innovative developments in organizational structure.
Facilitate sales presentations and communications for upcoming joint venture opportunities and collaborative business efforts.
Identify ways to build brand awareness through engaging campaigns that establish the company reputation, incite curiosity, and inform potential customers.
Establish product loyalty through continual efforts to build, re-brand, modify, and increase product offerings in a way that is honest, competitive, and true to the company mission.
INTERCONTINENTAL BANK PLC
Internal Control Officer 2007 – 2009
Providing guidance to management on the global fraud and non-compliance reporting process
Working knowledge of Microsoft Office
Willing to travel extensively
Reviewing of key documentation and data analyses
Monitoring of remediation activities progress and results
Resolving disputes between internal control items (remediation, evaluation of gaps, etc)
Providing recommendations of key controls and improvement opportunities, and ensuring these controls are embedded within the revised processes
INTERCONTINENTAL BANK PLC
Customer Care Officer 2005 – 2007
Responsible for dealing with customer relevant queries, complaints and request for information on products and services
Assigned the tasks of recording all communications between various parties
Handled the tasks of drafting documents as requested by Customer Care Manager
Prepared daily, weekly and monthly reports
Responsible for generating ideas on ways to resolve problems and serve customers in a better way
Confirmed customer understanding of the solution and provided extra customer education as required.
EDUCATION
B.sc Business Administration – Lagos State University, 2002 – 2006
Ordinary National Diploma – Business Administration, 2000 – 2002
Training Programs Attended
Building High Performing Teams
The making of an employer of choice
Your bank and you
Increasing Productivity With Emotional Intelligence
Customer Service Excellence
Career Development For Experienced and New Hires in Intercontinental
References: Details of referees are available upon request
Contact this candidate