Human Resources Customer Service
Resume:
High School Diploma:
Eastern Hills High School
Certified Medical Assistant:
MedCerts
Certified Clinical Medical
Assistant:
MedCerts
***************@*****.***
Dallas, TX 75230
Skills
• English and Spanish Speaking
• Onboarding and Orientation
• Payroll Processing
• Interviewing techniques
• Employment law knowledge
• Benefits Administration
• Employee Relations
• Exit Interviews
Education And Training
As a Human Resources Administrator, I specialize in supporting HR operations, including recruitment, onboarding, employee relations, and benefits administration. I am highly organized, detail-oriented, and skilled at building strong relationships with employees and management, ensuring a positive and efficient workplace environment.
Canopy By Hilton Dallas Uptown - HR Coordinator
Dallas, TX
03/2024 - Current
Pollo Regio Corporate - Human Resources & Payroll Admin Grand Prairie, TX
03/2022 - 02/2024
Pollo Regio Corporate - Customer Service Representative Lead Grand Prairie, TX
04/2019 - 06/2021
Cindy Mendoza
Summary
Experience
Organized events such as holiday parties, health fairs or other special events for employees.
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Answered questions from staff regarding benefits packages, vacation time or other HR-related matters.
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Conducted orientations for new hires, introducing them to the organization's policies and procedures.
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Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
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Provided guidance to supervisors on legal policies such as equal employment opportunity guidelines.
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Analyzed employee eligibility for FMLA leave based on company policy and federal regulations.
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Participated in revising new hire paperwork, processed payroll for 16 stores for over 300 employees.
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Preparing and processing employee paychecks, including direct deposits to bank accounts.
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• Verifying payroll data accuracy and making necessary corrections.
• Performing payroll-related tax calculations for federal, state and local taxes.
• Maintaining accurate records of employee deductions and benefits.
• Reporting to Ken Paxtons Child Support website.
• Handled customer complaints, and managed social media engagement. Conducted weekly team meetings to discuss customer service performance metrics, best practices, and any areas of improvement.
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• Created training materials for new customer service representatives.
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