Customer Service Inventory Data

• We were consistency changing up our floor plan for either promotions or current holidays. So keeping up with the promotions, and signage was a big part of my position.

• Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for AP management.

• Cultivated talented team of departmental employees through outstanding mentoring coaching and teaching skills.

• Grew department's team and technical capabilities with hiring and training of talented individuals.

• Each shift Iwould strategical delegated work to staff, setting priorities and goals.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations, and also train employees on how to do this with customers.

• Resolved customer inquiries and complaints requiring management level escalation. Having customer urgency, and resoling customer issues is extremely important at that company.

• Saying YESt to to the customer as much as we can using our best our best judgement. • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs, benefits, or any other information they needed to learn about there posaions.

• After delegating tasks, Iwould review completed work to verify consistency, quality and conformance.

• Completed thorough opening closing and shift change functions/tasks to maintain operational standards each day.

• Reviewed employee performance quarterly and provided ongoing feedback and coaching to drive performance, and customer service improvement.

• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

• Iwas ni charge of the write up process, try to progress the employee to improve from the write up, and fi not Iwas in charge of terminating employees after going through a few month of consistent coaching and training on company policies.

• We had programs that analyzed business performance sales and forecasted business results for upper management.

• Evaluated customer feedback surveys regularly to identify areas of improvement in customer service delivery.

• Collaborated with other departments to ensure smooth flow of operations across multiple teams.

• Monitored daily sales figures to track trends in customer buying behavior.

• Modeied supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.

• Enforced safety rules and other policies to protect employees and minimize company liability.

• Performed opening and closing duties as part of management team and handled cash management.

• Since Iwas the hiring manager, IInterviewed prospective employees and provided input to MR and my store manager on my hiring decisions. Ialso trained my assistants on how to interview new candidates.

Processor Assistent, Smokiez, OKC

• Helped cook, excurte, and sugar sand gummies, package and seal Al of the product until daily goal was complete, clean entire work area

• Conducted credit checks on applicants to determine financial stability. • Processed and staged orders to complete shipments.

• Preserved safe and clean work environment by keeping shelves, pallet area and workstations neat.

• Evaluated orders by checking for appropriate product specifications, labels and packaging and making adjustments.

• Maintained proper product storage and organized warehouse inventory.

• Located, packed and shipped products ot fulfill orders.

• Liaised with management to complete special projects and provide administrative support.

• Completed quality assurance testing on goods and products.

Billing Associate, The Broadway Clinic, OKC ure accuracy of data entry.

• Maintained customer accounts by preparing monthly billing statements, responding to inquiries, and resolving discrepancies.

• Any Front Desk Clerical Work'-

• Conducted all initial patient paperwork, and the patients side of the car accident

• Verified payments received from customers against outstanding invoices.

• Researched and resolved payment discrepancies in a timely manner. • Interviewed witnesses to obtain information about the accident.

• Analyzed data from police reports, photographs, and witness statements.

• Provided expert testimony when necessary regarding accident investigations.

• Assisted with court proceedings related to accident investigations.

• Reported findings in detailed written reports for insurance companies or law enforcement agencies.

• Reviewed medical records and other documents relating to an indeduals injury or death due to an accident.

• Collaborated with other professionals involved in investigating an incident.

• Attended conferences and seminars related to new developments in the field of accident investigation.

• Maintained organized records of all information and material pertinent to open Inves tigatio ns.

• Searched for clues to gather evidence for court cases or private clients.

• Interviewed business users to gather business and data requirements for new analytic applications and enhance existing applications.

Program Ald, Oklahoma Halfway House, OKC

•Completed al daily call and cal logs • Operated the Front Desk 24/7

• Did Intake And release tasks for residents.

•Completed al shift tasks

• Completed all counts of the facility

• Greeted visitors and customers in a friendly, professional manner.

• Assisted with filing documents and maintaining records.

• Answered phone calls and directed them to the appropriate personnel.

• Scheduled meetings and appointments for department heads. • Prepared documents such as letters, memos, agendas.

• Maintained an organized filing system of paper documents.

• Directed clients and guests to correct departments, rooms and staff m

ALEXIS GARRISON

lexilove ***@*****.***

SUMMARY

© 405-***-**** • OKC, OK 73119

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